Manager, Sr. ServiceNow ITOM Developer

Service Management Platform (Service Now). Reporting to the Senior Manager, Enterprise Service Management (ESM) Platform (Service Now), the Senior Service Now ITOM Developer plays a critical role in in configuring and maintaining the Service Now ITOM capabilities while ensuring alignment with business requirement Is and providing ongoing support and enhancements. The role is responsible for delivering outstanding value and experiences to our colleagues and customers through excellence in Service Now ITOM implementation and management and is pivotal in supporting our vision for a fully digitised London Stock Exchange Group. Job Summary: We are seeking a highly experienced Service Now ITOM Senior Developer to join our dynamic IT team. The ideal candidate will have a deep understanding of the Service Now platform, specifically within IT Operations Management (ITOM), and a consistent record of developing and implementing complex ITOM solutions. This role involves extensive collaboration with business partners, IT teams, and external partners to deliver innovative solutions that drive operational excellence!! Key RESPONSIBILITIES: Lead the design, development, and deployment of Service Now ITOM solutions including Discovery, Event Management, Service Mapping, and Cloud Management! Develop custom Service Now applications and modules to meet specific business needs. Ensure solutions are scalable, maintainable, and aligned with industry best practices. Provide technical guidance and mentorship to junior developers and administrators. Conduct code reviews, ensure consistency to coding standards, and foster a culture of continuous improvement. Work closely with business partners to understand their requirements and translate them into technical specifications. Present technical solutions to collaborators and ensure alignment with business objectives. Integrate Service Now ITOM with other IT systems and third-party tools to ensure seamless data flow and interoperability. Develop and maintain integration points using Service Now APIs, REST, SOAP, and other integration methods. Monitor the health and performance of ITOM solutions and proactively address any issues. Provide Level 3 support for ITOM-related incidents and problems. Stay up-to-date with the latest Service Now features, capabilities, and industry trends. Identify opportunities for process improvement and optimization within the ITOM framework. Required Skills and QUALIFICATIONS: Bachelor’s degree in Computer Science, Information Technology, or a related field. 5+ years of experience working with the Service Now platform, with a focus on ITOM modules. Extensive hands-on experience with Service Now Discovery, Service Mapping, Event Management, and Cloud Management. Deep understanding of ITIL processes and best practices. Proficiency in Java Script, Glide Script, and Service Now APIs. Strong problem-solving skills and ability to solve complex technical issues. Superb communication, presentation, and interpersonal skills. Service Now Certified Implementation Specialist (CIS-ITOM) certification and Certified System Administrator (CSA) is highly desirable. Preferred Skills: Experience with cloud platforms such as AWS, Azure, and Google Cloud, including integration with Service Now. Knowledge of additional scripting languages like Power Shell or Python. Familiarity with Agile/Scrum methodologies and tools like Jira Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume/CV LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.