Senior Engineer, Application Management

expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role Profile: Senior Engineer – Application Management would be member of LSEG Post Trade Solution Trade Agent Production Support team that handles the Level 2 support for primarily production and some of the other Non Production Envs. This role is associated with the management of the testing, build and implementation of releases and also any independent infrastructure and environment support. Working in the wider Application Support Team – the focus will be on delivering the change program across all lifecycles from dev, test, uat to Member Test and Production environments. A production focused approach will be required with resilience, operational readiness, performance and production support being at the forefront of delivery. Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support. Strong business knowledge is required for working with business teams during investigations. They may be required to provide detailed technical support for developers producing bug fixes & new releases of these applications. Must be self-motivating with the ability to prioritize workload. Key Responsibilities Support of the LSEG Post Trade Solution Trade Agent application. Support of a critical element of the London financial infrastructure. Resolve Incidents and Problems Monitor Service Now for Incidents and Problems Analyse problems and decide on suitable resolutions Apply resolutions following the Post Trade Change Management procedure Report status to relevant business and IT teams Record progress of incident resolution in Service Now Follow documented incident management procedures Bug fixes and enhancements to Post Trade products Help design solutions for long term fixes for application bugs and minor functionality enhancement requests Implement application fixes Update code repository with source code changes where necessary Update relevant WIKI/ documentation with changes Co-ordinate the Release process for new releases Work to the ITIL standard following Post Trade policies Building and supporting environments Configuring monitoring and logging software (Datadog preferably) on all resources of the application service Maintain working relationship with business teams and business management Should be willing to work on Morning, Day or Night shift based on UK time according to the monthly roster Out of hours support / On-call support Be available for overnight support of production services to ensure successful completion of processing Respond to overnight calls and deal with issues Support weekend releases and maintenance work Consultancy Provide consultancy during bug fixes, design and implementation Act as subject matter experts for the application and the relevant business domain Assist in project related work Carry out requirements as defined by project team Quality check potential changes Review development release packages prior to production deployment Provide benefit of experience in the business area and application DR, Daily KRI, Monthly Service Review Participate in Production out of hours activities such as Disaster Recovery exercise Work with Service management and chip in the monthly service review with Stakeholders Work with Op Risk team to publish daily KRI to Stakeholders PERSON SPECIFICATION EDUCATION: Degree educated, preferably in a technical field Required skills and experience Excellent problem-solving and analytical skills Strong understanding of product development lifecycle and methodologies Good knowledge of Dev Ops and its related Technologies : CI/CD, Jenkins , Ansible, Kafka Good knowledge of AWS Cloud Technologies ( EC2, EBS, RDS, VPC, Aurora, MSK, ALB, ECR) Knowledge of GCP Anthos, Kong API Gateway Good UNIX/Linux System Administration skills Good SQL Coding skills (Oracle SQL) Good Scripting skills (Shell scripting, Python) Experience in Configuring and monitoring using Data Dog Exposure to XML Experience with IBM MQ (Preferred) Knowledge of Network Diagnostics & Web Servers Hands-on in version control repository/Deployment(Ideally bitbucket, Git Lab, Docker, Terraform, Terragrunt, Flyway, Liquibase) Experience in Service Now Person Specification Good communication skills Willing to adopt Hybrid working mode and work in Bangalore Office Good to have ITIL or AWS certification Experience in Financial or an investment banking environment or clearing service environment Knowledge of Trade Life Cycle services Familiarity with financial products and financial terms Excellent analytical skills, Attention to Detail and problem-solving abilities. Solid technical background in the core technologies with several years of experience. Ability to communicate clearly and concisely to IT, business teams and to senior management Strong negotiation / influencing skills able to overcome resistance and reach consensus and compromise in order to attain the required objective. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. If you want to apply for a job, please click the Apply button. You will then be redirected to our Careers sign-in page where you can enter your existing credentials or set up an account with us. If there is nothing that currently suits you, feel free to send us your Resume/CV LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. 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