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Consultant

Mindsprint · Chennai

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<p data-attr="modal"><b>Group Company:</b> MINDSPRINT DIGITAL (INDIA) PRIVATE LIMITED</p> <p class="Designation" data-attr="modal"><b>Designation:</b> Consultant</p> <p class="Office Location" data-attr="modal"><b>Office Location: Hyderabad</b></p> <p class="Primary Responsibilities"><b>Reporting: - SAP platforms leader/SAP Basis &amp; Environment lead.</b></p><p class="Primary Responsibilities"><b>Job Purpose:</b></p><p class="Primary Responsibilities">The BASIS Engneer will be responsible for providing day-to-day SAP BASIS support, monitoring system health, assisting in patching and maintenance activities, and managing routine operations. The role supports senior engineers in ensuring high system availability, executing maintenance tasks, and managing incidents and service requests through ServiceNow.</p><p class="Primary Responsibilities"><br></p><p class="Primary Responsibilities"><b>Key Accountabilities:</b></p><p class="Primary Responsibilities"><b> • </b>Support Sr. Engineer in SAP system patching, upgrades, and maintenance activities.</p><p class="Primary Responsibilities"> • Perform system monitoring and manage day-to-day BAU (Business As Usual) BASIS tickets.</p><p class="Primary Responsibilities"> • Proactively tuning performance, capacity planning, managing bottlenecks.</p><p class="Primary Responsibilities"> • Document tasks, updates, and resolutions accurately in the ticketing system (ServiceNow).</p><p class="Primary Responsibilities"> • Execute and manage SAP transport activities across environments.</p><p class="Primary Responsibilities"> • Manage SAP background jobs and ensure smooth batch processing operations.</p><p class="Primary Responsibilities"> • Perform application patching, add-on, and support pack upgrades as per schedule.</p><p class="Primary Responsibilities"> • Execute regular system refresh, backup, and restore activities.</p><p class="Primary Responsibilities"> • Manage printer driver configuration and spool administration.</p><p class="Primary Responsibilities"> • Conduct ABAP dump and system log analysis for proactive issue identification.</p><p class="Primary Responsibilities"> • Handle RFC configuration, maintenance, and troubleshooting.</p><p class="Primary Responsibilities"> • Perform SNC configurations and manage security certificates (add/renew/remove).</p><p class="Primary Responsibilities"> • Support troubleshooting of SAP system and connectivity issues.</p><p class="Primary Responsibilities"> • Manage and execute ad-hoc BASIS operational requests.</p><p class="Primary Responsibilities"> • Provide on-call support during weekends and be available for 24x7 rotational shifts.</p><p class="Primary Responsibilities"> • Handle ServiceNow ticket management, ensuring timely response and resolution.</p><p class="Primary Responsibilities"><br></p><p class="Primary Responsibilities"><b>Key Relationships:</b></p><p class="Primary Responsibilities"> • Internal: BASIS Sr. Engineers, Application Support, Infrastructure &amp; Network Teams, Database Administrators, Security Teams.</p><p class="Primary Responsibilities"> • External: SAP vendors, third-party application support, managed service partners.</p><p class="Primary Responsibilities"><b>Person Specification</b></p><p class="Primary Responsibilities"><b>Experience:</b></p><p class="Primary Responsibilities"><b> • </b>Strong SAP BASIS administration experience in support and maintenance roles.</p><p class="Primary Responsibilities"> • Hands-on experience in SAP ECC/S4HANA and related SAP landscapes.</p><p class="Primary Responsibilities"> • Experience with patching, transport management, and background job scheduling.</p><p class="Primary Responsibilities"> • Exposure to working in 24x7 support environments and shift operations.</p><p class="Primary Responsibilities"><b>Skills / Knowledge:</b></p><p class="Primary Responsibilities"> • Strong understanding of SAP BASIS fundamentals and system architecture.</p><p class="Primary Responsibilities"> • Proficiency in ServiceNow or other ITSM tools for ticket management.</p><p class="Primary Responsibilities"> • Knowledge of system monitoring, RFC/SNC configuration, and transport management.</p><p class="Primary Responsibilities"> • Familiarity with certificate management and troubleshooting of SAP issues.</p><p class="Primary Responsibilities"> • Understanding of backup/restore and system refresh processes.</p><p class="Primary Responsibilities"> • Good analytical and problem-solving skills.</p><p class="Primary Responsibilities"><b>Behavioural Competencies:</b></p><p class="Primary Responsibilities"><b> • </b>Strong team collaboration and communication skills.</p><p class="Primary Responsibilities"> • Proactive approach to identifying and resolving system issues.</p><p class="Primary Responsibilities"> • Flexible and adaptable to rotational shifts and on-call support requirements.</p><p class="Primary Responsibilities"> • Detail-oriented and disciplined in documentation and process adherence.</p><p class="Primary Responsibilities"> • Customer-focused with a sense of ownership and accountability.</p><ul class="Pay Rate Group"> </ul>