Lead NoC

Mindsprint · Chennai

Source and collection record

Last observed by our collector: 8 October 2026 at 11:45 pm IST. This is not a manual review or a confirmation from the employer.

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

How sourcing and classification work · Report a discrepancy

Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Attendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 2 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Group Company: MINDSPRINT DIGITAL (INDIA) PRIVATE LIMITED Designation: Lead NoC Office Location: Chennai About the RoleYou’ll lead NOC operations ensuring high availability of enterprise infrastructure—network, servers, storage, virtualization, cloud, and security platforms. You will oversee incident response, major incident management (MIM), proactive monitoring, change governance, and continuous improvement of monitoring/alerting processes with a strong focus on SLA compliance and service reliability.<h2>Key Responsibilities</h2><h3>Operations & Monitoring</h3><ul><li>Own 24×7 monitoring of infrastructure components: WAN/LAN, firewalls, load balancers, VPN, proxies, servers (Windows/Linux), virtualization (VMware/Hyper-V), storage (SAN/NAS), cloud (AWS/Azure/GCP), and backup systems.</li><li>Maintain and tune monitoring tools (e.g., SolarWinds, Zabbix, PRTG, Nagios, Dynatrace, AppDynamics, SCOM, Splunk/ELK) for accurate alerting and noise reduction.</li><li>Implement and optimize observability (metrics, logs, traces) and health dashboards.</li></ul><h3>Incident & Problem Management</h3><ul><li>Lead L2/L3 incident response, triage, RCA, and restoration; coordinate across Network, Server, DB, Security, and Application teams.</li><li>Act as Major Incident Manager during SEV1/SEV2 events, managing bridge calls, stakeholder communication, and war-room resolution.</li><li>Drive Problem Management: document RCAs, implement corrective/preventive actions (CAPA), and track trend analytics to reduce recurrence.</li></ul><h3>Change, Release & Compliance</h3><ul><li>Review/approve change requests (CAB participation), ensure robust pre/post validations, rollback plans, and impact assessments.</li><li>Ensure compliance with ITIL processes, internal controls, audit requirements, and security baselines (patching, backups, DR drills).</li></ul><h3>SRE & Automation (Nice-to-Have / Preferred)</h3><ul><li>Enhance reliability through runbooks, self-healing scripts, and automation (Python/PowerShell/Bash/Ansible).</li><li>Contribute to error budgets, SLIs/SLOs, and post-incident reviews.</li></ul><h3>Stakeholder Management & Reporting</h3><ul><li>Provide real-time status updates to business/leadership during incidents; maintain a consistent communication cadence.</li><li>Publish daily/weekly/monthly operations reports: availability, MTTR/MTTA, incident trends, change success rate, capacity/utilization, and SLA adherence.</li><li>Mentor and lead a small NOC team (5–15 engineers), oversee training, shift planning, and performance.</li></ul><h2>Required Skills & Experience</h2><h3>Technical</h3><ul><li>Networking: TCP/IP, BGP/OSPF, MPLS, SD-WAN, switching/routing, VPN, DNS/DHCP, QoS.</li><li>Security: Firewalls (Palo Alto/Checkpoint/FortiGate), IDS/IPS, WAF, proxies, SSL/TLS, certificate management.</li><li>Systems: Windows/Linux administration, AD/Group Policy, patching, backup/restore, job schedulers.</li><li>Virtualization & Storage: VMware/ESXi/vCenter, Hyper-V, SAN/NAS concepts, snapshots, replication.</li><li>Cloud: AWS/Azure/GCP fundamentals (VPC/VNet, security groups/NSGs, load balancing, monitoring).</li><li>Monitoring/Observability: SolarWinds, Zabbix, PRTG, Nagios, SCOM, Dynatrace/AppDynamics, Splunk/ELK, Grafana.</li><li>Scripting/Automation: PowerShell, Bash, Python; knowledge of Ansible/Terraform (bonus).</li><li>ITSM Tools: ServiceNow/Jira/Remedy for Incident/Change/Problem/CMDB</li></ul> Required abilities <ul class="hidden"> <li class="hidden">Physical: </li> <li class="hidden">Other: </li> </ul> Work Environment Details: Specific requirements <ul class="hidden"> <li class="hidden">Travel: </li> <li class="hidden">Vehicle: </li> <li class="hidden">Work Permit: </li> </ul> Other details <ul class="hidden"> <li class="hidden">Pay Rate: </li> <li class="hidden">Contract Types: </li> <li class="hidden">Time Constraints: </li> <li class="hidden">Compliance Related: </li> <li class="hidden">Union Affiliation: </li> </ul>

Collected experience requirement

8 - 12 Years