Sr Engineer - Desktop Support
Mindsprint · Chennai
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Collected role description
<p data-attr="modal"><b>Group Company:</b> MINDSPRINT DIGITAL (INDIA) PRIVATE LIMITED</p> <p class="Designation" data-attr="modal"><b>Designation:</b> Desktop Support Enigneer</p> <p class="Office Location" data-attr="modal"><b>Office Location: Chennai</b></p> <p class="Position description"> • IT Infra Helpdesk Management.</p><p class="Position description"> • Develop and implement technical procedures effective in quickly addressing customers’ problems to minimize downtime</p><p class="Position description"> • Oversee MS IT Infra support team functions</p><p class="Position description"> • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment.</p><p class="Position description"> • Ensure there are no freeware/unlicensed software are installed on Endpoints.</p><p class="Position description"> • Ensure the daily checklist are performed and updated (VC connectivity/Wireless/LAN connectivity, etc., are working fine) </p><p class="Position description"> • IT shift Engineer shift management.</p><p class="Position description"> • Act as an escalation point of contact for the desktop support in Mindsprint.</p><p class="Position description"> • Ensure all the incidents and Service requests are recorded in Ticketing Tool. Review daily pending tickets and closely follow-up and bring it to closure</p><p class="Position description"> • Print server and local file server management.</p><p class="Position description"> • Manage Video Conferencing system.</p><ul class="Pay Rate Group"> </ul>
Collected experience requirement
5 - 8 Years