AM/DM -Post PO Operation (Off Roll)

Position Manager – Post PO Operations (Off-roll) Location Oman Department Enterprise – Middle East & Europe Reporting To Reporting Manager – TBD Team Handling Yes – Team of Post PO Executives/Coordinators Role Objective We are looking for an experienced and process-driven Manager to own end-to-end purchase order tracking and supplier coordination for the Oman region. The role holds overall accountability for timely PO acknowledgment, production and delivery progress, and accurate tracking dashboards, while leading and mentoring a team of Post PO Executives/Coordinators. The Manager will drive effective communication and negotiation with suppliers to prevent delays or discrepancies, own documentation readiness, resolve escalations on vendor performance, and ensure smooth workflow across PO, GRN, invoicing, and logistics processes, partnering closely with Sales, Supply Chain, and Regional Leadership. Key Responsibilities Lead and oversee the Post PO Operations team in Oman, ensuring all issued Purchase Orders (POs) are tracked and acknowledged by suppliers within agreed timelines. Own the PO status tracker/dashboard for the region, reviewing delivery status, shipment dates, production progress, and dispatch status with the team on a regular cadence. Drive proactive follow-up and negotiation with suppliers on pending or delayed orders, stepping in directly on critical or high-value accounts. Set team goals and SLAs, coach and develop team members, and conduct regular performance reviews. Act as the primary point of escalation for suppliers on timelines, delivery issues, quality concerns, and discrepancies, ensuring timely resolution. Ensure the team obtains and validates all necessary documentation such as PI, delivery notes, packing lists, invoices, BL/AWB, CoA, etc. Track and evaluate vendor performance, driving corrective action plans and escalating unresolved issues to regional sourcing/procurement leadership. Ensure strong working knowledge of PO, GRN, invoice flow, delivery terms, logistics, and import processes across the team, and drive continuous process improvements. Key Skills Vendor & Supplier Management Order Fulfillment and Delivery Tracking Customer Handling and Escalation Management Key Stakeholders Internal Sales Team Account Management Team Supply Chain Team Purpose To ensure order fulfillment and Customer NPS. External Suppliers Purpose To ensure order fulfillment. Qualification & Experience Work Experience 6+ years of experience in supply operations, vendor management, order fulfillment, or logistics in B2B, industrial, or e-commerce sectors. Minimum 2 years of experience in a team leadership/managerial capacity. Prior experience in the Oman/GCC market preferred. Knowledge & Skills Proven experience in vendor management and leading/managing a team. Strong experience in vendor and supplier management, including negotiation. Demonstrated ability to lead, coach, and develop a team, with a high level of ownership and accountability. Excellent communication, stakeholder management, and problem-solving skills, with the ability to engage senior leadership and regional stakeholders. Education Graduate in Engineering / Operations / Supply Chain / Equivalent. MBA or equivalent postgraduate qualification preferred.