Senior Staff Engineer (Qualtrics Survey Operations Specialist)

<p><strong>Requirements</strong></p><ul><li>Experience : 7.5+ years</li><li>Relevant professional experience with strong hands-on experience in survey platforms and operations.</li><li>Strong hands-on expertise in Qualtrics.</li><li>Proven experience building and configuring complex surveys within Qualtrics.</li><li>Strong knowledge of Survey Flow, Branch Logic, Display Logic, Skip Logic, Embedded Data, and Validation Rules.</li><li>Hands-on experience with Qualtrics workflows, notifications, and automated actions.</li><li>Experience customizing survey themes, styling, layouts, and user experience.</li><li>Strong experience managing multilingual surveys and translation updates.</li><li>Proven experience in functional testing, UX testing, workflow validation, and survey logic testing.</li><li>Ability to troubleshoot complex survey configuration, workflow, and production issues.</li><li>Experience managing survey versions, corrections, enhancements, and post-launch fixes.</li><li>Strong attention to detail with a focus on survey quality, accuracy, and production readiness.</li><li>Strong analytical and problem-solving skills.</li><li>Good communication and stakeholder management skills.</li><li>Ability to work independently and effectively as a hands-on individual contributor.</li><li>Qualtrics certifications or advanced platform training are desirable.</li><li>Experience with Qualtrics XM, Customer Experience, or Employee Experience solutions is an advantage.</li><li>Knowledge of JavaScript, HTML, or CSS for advanced Qualtrics customization is desirable.</li><li>Experience with survey integrations, APIs, dashboards, or data exports is an advantage.</li><li>Experience working with global stakeholders and multilingual survey programs is preferred.</li></ul><p><strong>Responsibilities</strong></p><ul><li>Build, configure, and maintain surveys within the Qualtrics platform.</li><li>Configure complex survey logic, including branching, display logic, skip logic, validation rules, embedded data, and survey flows.</li><li>Configure and manage Qualtrics workflows, notifications, and automated actions.</li><li>Customize survey layouts, styling, themes, and user experience based on business requirements.</li><li>Perform survey updates, corrections, enhancements, and version management.</li><li>Execute comprehensive functional, UX, workflow, and survey logic testing before deployment.</li><li>Troubleshoot survey configuration, logic, workflow, display, and user experience issues.</li><li>Manage multilingual surveys and translation updates across supported languages.</li><li>Coordinate translation changes and ensure translated content is accurately reflected across survey versions.</li><li>Perform quality checks to validate survey content, logic, translations, workflows, and configurations before launch.</li><li>Support survey deployment, launch readiness, and production activities.</li><li>Investigate and resolve post-launch survey issues and defects.</li><li>Work closely with business, research, marketing, customer experience, and technology stakeholders to translate requirements into Qualtrics configurations.</li><li>Maintain survey documentation, configuration details, version history, and change records.</li><li>Ensure adherence to survey governance, quality standards, and operational processes.</li><li>Work independently as a hands-on individual contributor while managing end-to-end survey operations.</li></ul>