Staff Engineer, ServiceNow (AI Ops & Event Management)

Nagarro · Remote

Source and collection record

Last observed by our collector: 8 October 2026 at 11:53 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: REF70067K

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

How sourcing and classification work · Report a discrepancy

Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Collected minimum qualification: Bachelor’s or master’s degree in computer science, Information Technology, or a related fieldAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

REQUIREMENTS:<ul><li>Experience - 5.5+ years</li><li>Strong experience in ServiceNow AIOps, Event Management, and ITOM</li><li>Hands-on experience in designing, implementing, and maintaining ServiceNow AIOps solutions</li><li>Strong ServiceNow development experience with JavaScript, Glide APIs, Business Rules, Client Scripts, and Script Includes</li><li>Experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications</li><li>Hands-on experience with ServiceNow Event Management and alert correlation capabilities</li><li>Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, or similar platforms</li><li>Strong understanding of IT Operations Management (ITOM) processes and best practices</li><li>Experience working with REST and SOAP APIs for integrations</li><li>Ability to translate business requirements into scalable technical solutions</li><li>Strong analytical, troubleshooting, and problem-solving skills</li><li>Excellent communication and stakeholder management skills</li><li>Bachelor's degree in Computer Science, Engineering, or a related field</li><li>ServiceNow certifications in ITOM, Event Management, or AIOps will be an added advantage</li></ul>RESPONSIBILITIES:<ul><li>Design, develop, implement, and maintain ServiceNow AIOps and Event Management solutions following ServiceNow best practices</li><li>Configure and optimize ServiceNow AIOps capabilities for business-critical applications and infrastructure</li><li>Implement Event Management solutions, including alert ingestion, alert correlation, and noise reduction</li><li>Develop and maintain integrations between ServiceNow and enterprise monitoring tools</li><li>Build and enhance platform capabilities using JavaScript, Glide APIs, Flow Designer, and Integration Hub</li><li>Collaborate with stakeholders to gather requirements and design effective ITOM solutions</li><li>Configure and customize ServiceNow applications to meet business needs</li><li>Perform integration testing and ensure high-quality solution delivery</li><li>Troubleshoot and resolve application, integration, and platform-related issues</li><li>Support platform upgrades, deployments, and continuous improvement initiatives</li><li>Ensure adherence to ServiceNow development standards, governance, and security best practices</li><li>Participate in design reviews, code reviews, and provide technical recommendations</li></ul>

Collected minimum qualification

Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Collected experience requirement

5.5 years