Associate Principal Engineer, ServiceNow(CMDB,ITOM,ITSM)
Nagarro · Remote
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Employer requisition: REF50854B
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Collected role description
<p><strong>REQUIREMENTS:</strong></p><ul><li>Experience: 9+years</li><li>Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations</li><li>Hands-on experience in designing and implementing ServiceNow integrations</li><li>Strong understanding of ServiceNow platform architecture and best practices</li><li>Experience in implementing and supporting ITSM and ITOM solutions</li><li>Experience in CMDB management and Service Mapping implementation</li><li>Experience in other ServiceNow modules such as SPM, GRC, or HRSD</li><li>ITIL knowledge is preferred</li><li>ServiceNow certification in any module is preferred</li><li>Ability to understand business requirements and translate them into technical solutions</li><li>Experience in developing technical solutions and performing integration testing</li><li>Strong problem-solving, communication, and stakeholder management skills</li><li>Ability to work effectively in a global delivery environment</li></ul><p><strong>RESPONSIBILITIES:</strong></p><ul><li>Work with the ServiceNow team to implement ServiceNow solutions across global locations</li><li>Provide technical expertise in ServiceNow ITSM and ITOM modules</li><li>Design, develop, and implement ServiceNow integrations with enterprise applications</li><li>Understand business needs and align them with standardized processes and solution design</li><li>Prepare technical specifications and implementation documents</li><li>Develop and implement technical solutions on the ServiceNow platform</li><li>Configure and customize ServiceNow applications based on business requirements</li><li>Support CMDB implementation, maintenance, and optimization activities</li><li>Implement and support Service Mapping solutions</li><li>Perform component integration testing and ensure quality delivery</li><li>Collaborate with cross-functional teams to ensure successful project delivery</li><li>Troubleshoot and resolve technical issues on the ServiceNow platform</li><li>Ensure adherence to ServiceNow best practices and continuous improvement initiatives</li><li>Participate in design reviews, code reviews, and provide technical recommendations</li></ul>
Collected minimum qualification
<p>Bachelor’s or master’s degree in computer science, Information Technology, or a related field</p>
Collected experience requirement
9+ years