Associate Staff Engineer, Service Now(ATF & Testing on GRC module)

<p><strong>Requirements</strong></p><ul><li>Experience: 4+ Years</li><li>Strong experience in ServiceNow Testing and Automation, particularly Automated Test Framework (ATF).</li><li>Hands-on experience in testing ServiceNow GRC (Governance, Risk, and Compliance) module.</li><li>Experience in testing through ServiceNow platform upgrades and releases.</li><li>Demonstrated experience performing end-to-end testing (manual and automated) in accordance with established software testing life cycle (STLC) methodologies.</li><li>Strong understanding of Test Management and Defect Management processes.</li><li>Good understanding of REST and SOAP APIs, including API testing and automation.</li><li>Experience working in Agile development environments.</li><li>Knowledge of ServiceNow ITSM modules such as Incident, Change, Problem, and CMDB.</li><li>Good to have experience with automation tools such as Cypress, TestComplete, or Robot Framework.</li><li>Strong analytical and problem-solving skills with attention to detail.</li><li>Excellent verbal and written communication skills.</li><li>Ability to collaborate effectively with cross-functional teams and stakeholders.</li><li>ServiceNow CSA (Certified System Administrator) certification is mandatory.</li><li>Automated Test Framework (ATF) Micro-Certification is mandatory.</li></ul><p><strong>Responsibilities</strong></p><ul><li>Develop, configure, and maintain automated test scripts using ServiceNow Automated Test Framework (ATF).</li><li>Ensure the quality, reliability, and stability of ServiceNow applications and modules through effective test automation.</li><li>Collaborate with business and project teams to understand requirements and prepare comprehensive test plans, test cases, and test scenarios.</li><li>Execute manual and automated test cases and document test results accurately.</li><li>Perform functional, regression, integration, and end-to-end testing across ServiceNow applications.</li><li>Conduct testing of ServiceNow GRC module and validate related workflows, controls, and business processes.</li><li>Perform testing across ITSM modules including Incident, Change, Problem, and CMDB.</li><li>Support validation and testing activities during ServiceNow platform upgrades and releases.</li><li>Identify, log, track, and manage defects through their lifecycle until closure.</li><li>Work closely with developers, business analysts, and stakeholders to resolve testing issues and ensure application quality.</li><li>Validate REST and SOAP API integrations and support API automation testing activities.</li><li>Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and release planning.</li><li>Provide testing status updates, metrics, and reports to project stakeholders.</li><li>Contribute to continuous improvement of testing processes, frameworks, and quality assurance practices.</li></ul>