Principal Engineer (IT Capability & Maturity Assessment)

<p><strong>Requirements</strong></p><ul><li>Experience : 11+ years</li><li>Strong professional experience in IT consulting, technology strategy, IT transformation, or a related field, with strong experience assessing and improving IT operating models, processes, and capabilities.</li><li>Proven consulting experience with hands-on expertise in IT capability and maturity assessments.</li><li>Strong experience designing and executing IT assessment frameworks, applying maturity models and industry best practices, and benchmarking IT capabilities.</li><li>Demonstrated ability to translate assessment outcomes into actionable recommendations and phased technology roadmaps.</li><li>Strong understanding of IT governance structures, operating models, decision rights, and accountability frameworks.</li><li>Strong knowledge of IT Service Management practices, particularly ITIL or similar frameworks covering incident, problem, change, and service request management.</li><li>Familiarity with ITSM tools such as ServiceNow.</li><li>Strong understanding of SDLC processes including requirements, project management, QA, release, and rollout processes, with exposure to tools such as Jira.</li><li>High-level understanding of enterprise and store infrastructure, including networks, WAN/LAN, Wi-Fi, data centers, and cloud environments.</li><li>Awareness of cybersecurity principles and controls including IAM, endpoint security, network security, and data protection.</li><li>Experience in the retail or QSR domain is an advantage but not mandatory.</li><li>Excellent stakeholder management and communication skills, with the ability to engage franchisee IT teams, business leaders, vendors, and central corporate teams.</li><li>Strong analytical and structured problem-solving skills, with the ability to identify root causes, patterns, systemic issues, and improvement opportunities.</li><li>Ability to translate technical findings into clear business-focused insights and articulate their impact on operational disruption, cost, scalability, compliance, and customer experience.</li><li>Comfortable working with senior leadership and executive stakeholders and presenting assessment findings, insights, recommendations, and roadmaps.</li><li>Strong consulting mindset with the ability to work independently, facilitate workshops, manage multiple stakeholders, and deliver high-quality assessment outcomes.</li></ul><p><strong>Responsibilities</strong></p><ul><li>Plan and lead comprehensive IT technology capability and maturity assessments for client&#xa0;franchisees.</li><li>Conduct discovery workshops and stakeholder interviews to understand current-state IT capabilities, processes, operating models, and business requirements.</li><li>Assess IT maturity across strategy, governance, IT operations, infrastructure, cybersecurity, service management, SDLC, and vendor management.</li><li>Design and apply structured IT maturity and capability assessment frameworks using relevant industry practices and benchmarks.</li><li>Gather, analyse, score, and synthesize assessment findings across multiple IT domains and franchisee environments.</li><li>Identify key capability gaps, risks, process inefficiencies, and areas for improvement across the IT landscape.</li><li>Translate assessment findings into actionable, business-focused recommendations and improvement initiatives.</li><li>Develop phased technology roadmaps aligned with business priorities, IT maturity, operational needs, and transformation objectives.</li><li>Assess IT governance structures, decision rights, accountability models, and operating processes.</li><li>Evaluate IT service management practices including incident, problem, change, and service request management, with awareness of tools such as ServiceNow.</li><li>Assess SDLC processes covering requirements, project management, QA, release, and rollout activities, including tools such as Jira.</li><li>Evaluate high-level store and enterprise infrastructure capabilities including WAN/LAN, Wi-Fi, store networks, data centers, and cloud infrastructure.</li><li>Assess cybersecurity fundamentals and controls including IAM, endpoint security, network security, and data protection.</li><li>Work closely with franchisee IT leadership, business stakeholders, vendors, and central client teams to validate findings and ensure consistency across assessments.</li><li>Present assessment findings, risks, recommendations, and technology roadmaps to senior leadership and executive stakeholders.</li><li>Ensure IT recommendations are clearly linked to business outcomes such as operational continuity, cost optimization, scalability, compliance, and customer experience.</li></ul>