Principal Engineer
Nagarro · Remote
Source and collection record
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Employer requisition: REF63339W
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Collected role description
<p>REQUIREMENTS:</p><p> • Total experience: 12+ years.<br> • Strong experience in leading and establishing a ServiceNow Center of Excellence (CoE).<br> • Hands-on expertise with ServiceNow App Engine for low-code/no-code application development.<br> • Strong experience with ServiceNow AI capabilities including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine.<br> • Extensive experience across ITSM, ITOM, ITAM, GRC, and CSM modules.<br> • Strong understanding of ServiceNow platform architecture, governance, scalability, and best practices.<br> • Proven experience in building reusable accelerators, frameworks, workflows, integrations, APIs, templates, and automation assets.<br> • Strong expertise in ServiceNow integrations, scripting, and platform customization.<br> • Experience driving platform standardization, governance, and enterprise-wide adoption.<br> • Experience enabling and governing citizen development initiatives.<br> • Strong leadership experience managing architects, developers, administrators, and business analysts.<br> • Experience working in Agile environments and enterprise digital transformation programs.<br> • Excellent stakeholder management, communication, problem-solving, and decision-making skills.<br> • ServiceNow certifications such as CSA, CIS, CAD, CTA, App Engine, or AI certifications are preferred.</p><p><strong>RESPONSIBILITIES:</strong></p><p> • Define and execute the vision, roadmap, governance model, and operating framework for the ServiceNow CoE.<br> • Establish standards, best practices, reusable design patterns, and governance mechanisms across the platform.<br> • Lead architecture, design, and implementation of ServiceNow solutions across enterprise functions.<br> • Drive adoption of App Engine and low-code/no-code capabilities to accelerate business innovation.<br> • Lead implementation and adoption of AI-powered capabilities including Now Assist, Predictive Intelligence, Virtual Agent, AI Search, and Automation Engine.<br> • Develop and maintain reusable accelerators, integration frameworks, workflows, APIs, templates, and automation components.<br> • Promote platform scalability, standardization, governance compliance, and asset reusability.<br> • Collaborate with business and technology stakeholders to identify opportunities for automation and AI-driven transformation.<br> • Enable citizen development while ensuring security, governance, and architectural compliance.<br> • Build, mentor, and lead high-performing cross-functional teams.<br> • Establish training programs, playbooks, and best practices for ServiceNow adoption and development.<br> • Evaluate emerging ServiceNow capabilities and drive continuous platform innovation.<br> • Monitor platform usage, adoption, automation outcomes, and accelerator utilization to drive continuous improvement.<br> • Lead innovation initiatives, hackathons, and internal accelerator programs to maximize business value from the ServiceNow platform.</p>
Collected minimum qualification
<p>Bachelor’s or master’s degree in computer science, Information Technology, or a related field</p>
Collected experience requirement
12+ years