Associate Staff Engineer (Microsoft Dynamics 365)

<p><strong>Requirements</strong></p><ul><li>Experience : 4+ years</li><li>Strong&#xa0;hands-on experience implementing and supporting Microsoft Dynamics 365 Finance &amp; Operations / Supply Chain Management (SCM) or AX 2012.</li><li>Strong expertise in Dynamics 365 SCM modules, including <strong>Inventory Management, Warehouse Management, Procurement &amp; Sourcing, Production Control, Master Planning</strong>, and Transportation Management.</li><li>Proven experience leading end-to-end D365 SCM implementation projects from discovery through go-live and hypercare.</li><li>Strong understanding of supply chain business processes including Procure-to-Pay (P2P), Order-to-Cash (O2C), Plan-to-Produce, inventory control, warehouse operations, and production planning.</li><li>Experience conducting business requirements gathering, fit-gap analysis, solution design workshops, and functional consulting engagements.</li><li>Expertise in configuring D365 SCM modules to meet complex business requirements and industry best practices.</li><li>Experience creating Functional Design Documents (FDDs), business process documentation, test scenarios, user guides, and training materials.</li><li>Strong knowledge of User Acceptance Testing (UAT), system integration testing, regression testing, and production deployments.</li><li>Experience providing L2/L3 functional support, troubleshooting complex production issues, and performing root cause analysis (RCA).</li><li>Familiarity with ITIL-based support processes and managing incidents, problems, and change requests within SLA-driven environments.</li><li>Experience using ITSM and project management tools such as Azure DevOps, Jira, or ServiceNow.</li><li>Knowledge of Microsoft Dynamics 365 release wave updates, hotfixes, and impact assessments.</li><li>Ability to collaborate effectively with technical consultants, developers, architects, and business stakeholders.</li><li>Strong analytical, problem-solving, stakeholder management, communication, and documentation skills.</li><li>Microsoft MB-330 (Dynamics 365 Supply Chain Management) certification is preferred.</li></ul><p><strong>Responsibilities</strong></p><ul><li>Lead full lifecycle Microsoft Dynamics 365 SCM implementation projects from discovery, design, configuration, testing, deployment, and post-go-live support.</li><li>Conduct business process assessments, requirements gathering sessions, fit-gap analysis, and solution design workshops with client stakeholders.</li><li>Configure and implement Dynamics 365 SCM modules including Inventory Management, Procurement &amp; Sourcing, Warehouse Management, Production Control, Master Planning, and related supply chain capabilities.</li><li>Prepare functional design documents, process flows, configuration documentation, test scripts, and end-user training materials.</li><li>Collaborate with technical teams to translate business requirements into scalable technical solutions and integrations.</li><li>Support System Integration Testing (SIT), User Acceptance Testing (UAT), deployment planning, and hypercare activities.</li><li>Deliver end-user training sessions and provide knowledge transfer to business users and support teams.</li><li>Act as the functional escalation point for L2/L3 production support and resolve complex supply chain application issues.</li><li>Perform root cause analysis for recurring incidents and recommend long-term configuration or process improvements.</li><li>Manage incidents, service requests, enhancements, and change requests while ensuring SLA compliance.</li><li>Evaluate Microsoft Dynamics 365 release updates and hotfixes, assess business impact, and coordinate regression testing activities.</li><li>Identify opportunities for process optimization and continuous improvement across supported supply chain functions.</li><li>Maintain comprehensive functional documentation, knowledge repositories, runbooks, and support artifacts.</li><li>Mentor junior consultants and provide functional guidance throughout implementation and support engagements.</li><li>Work closely with business stakeholders, project managers, architects, and cross-functional teams to ensure successful project delivery and high customer satisfaction.</li></ul>