Team Lead
Movate · Chennai
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 42850
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
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Collected role description
? Drive and Manage performance of team on KPI’s ? Handling escalation that and agent/SME is unable to solve on product/process related queries ? Facilitate career development and growth for employees by following effective people management practices ? Responsible to contribute to organizational initiatives by developing specialized knowledge ? Ensure smooth, effective and continuous communication channel open for better employee relations ? Excellent analytical skills and people management skills ? Ability to think out of the box and extract performance for the team ? Should process excellent written and verbal communication skills ? Ensure compliance to all process and procedures in organization ? Monitors the CSR calls and gives feedback /coaching ? Responsible for team’s adherence to process and procedures. ? Needs to control attrition and absenteeism in the team ? Open to shifts and rotational weekly Off's
Collected minimum qualification
Any Degree
Collected experience requirement
1 - 10 Yrs