Engineer
Movate · Chennai
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 42615
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
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Collected role description
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members ? Research and address all customer concerns politely, using active listening skills to understand and confirm information ? Balance efficiency and speed in addressing questions or issues while ensuring a high-quality customer experience ? Proactively monitor in-progress deliveries and take corrective action when necessary ? Manage non-standard delivery situations with professionalism, empathy, and urgency ? Effectively use Salesforce and other internal tools to accurately log interactions and solve issues ? Collaborate with team members from various Roadie departments to ensure a seamless delivery experience
Collected minimum qualification
Any Degree
Collected experience requirement
1 - 2 Yrs