Engineer
Movate · Bangalore
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 42598
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
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Collected role description
Lead and manage Service Desk operations across voice, email, chat, and ticketing channels. Supervise and mentor a team of L1 Service Desk Engineers. Monitor ticket queues and ensure timely incident, request, and escalation management. Drive adherence to SLAs, KPIs, quality standards, and ITIL processes.
Collected minimum qualification
B.Sc
Collected experience requirement
2 - 5 Yrs