Engineer
Movate · Bangalore
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 42401
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
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Collected role description
• Mandatory Requirements • Prior contact center experience - EMEA/NAM (handling inbound calls/chats). • Excellent written and verbal communication skills in English. • Basic knowledge of VoIP Setup, Basic Networking knowledge, basic experience in Windows and macOS. • Technical Knowledge Requirements • Moderate understanding of networking fundamentals, including: • Packet Switching • VoIP protocols (H323, SIP, RTP) • OSI Model • MAC Addressing and Subnetting • TCP/IP, DNS • Networking tools such as Ping/Traceroute, DHCP, Telnet, Basic Routing Concepts • Good understanding of VoIP technologies, networking, and telecommunications. • Clear knowledge of how VoIP calls are connected and terminated • Understanding the role of SIP in VoIP call setup and management • Additional Competencies • Basic knowledge of SaaS products. • Experience conducting screen-sharing sessions to assist customers with setup and troubleshooting. • Familiarity with Salesforce Service Cloud
Collected minimum qualification
B.Sc
Collected experience requirement
2 - 4 Yrs