Project Manager
Movate · Hyderabad
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 41552
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Collected role description
The Quality and Training Manager is responsible for leading the quality assurance and professional development strategies for Tier 1 support teams (Techstop). This role ensures that every Googler receives consistent, empathetic, and effective assistance by implementing the Google Steps of Support (GSOS) framework and leveraging the Quality as a Service (QaaS) platform. The manager acts as a bridge between technical operations and vendor partners, focusing on identifying knowledge gaps and converting them into actionable training modules and process improvements.
Collected minimum qualification
Any Degree
Collected experience requirement
7 - 9 Yrs