Engineer
Movate · Chennai
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 41418
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
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Collected role description
Service Desk Engineers (5 resources): Resources will be aligned to L1 support with typical experience range of ~1–3 years, with strong grounding in ITIL-based support processes, ticketing tools, and multi-channel user support (voice, email, chat). They will be trained and certified (where applicable) in service desk tools and process adherence. Service Desk Lead (1 resource): A senior professional with 3 to 5 years’ experience in service desk operations, responsible for governance, shift management, escalation handling, SLA/KPI adherence, and continuous service improvement.
Collected minimum qualification
Any Degree
Collected experience requirement
1 - 3 Yrs