Senior Engineer
Movate · Hyderabad
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: 41283
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Collected role description
We are seeking a detail-oriented and process-driven Quality Auditor to join our helpdesk project as part of the Quality Team. The role focuses on auditing support tickets handled by the helpdesk team, ensuring adherence to defined quality rubrics, and providing actionable feedback to improve overall service delivery. This position plays a crucial role in driving quality excellence and maintaining customer satisfaction by identifying process gaps, coaching opportunities, and systemic issues. We are seeking a detail-oriented and process-driven Quality Auditor to join our helpdesk project as part of the Quality Team. The role focuses on auditing support tickets handled by the helpdesk team, ensuring adherence to defined quality rubrics, and providing actionable feedback to improve overall service delivery. This position plays a crucial role in driving quality excellence and maintaining customer satisfaction by identifying process gaps, coaching opportunities, and systemic issues.
Collected minimum qualification
B.E/B.Tech
Collected experience requirement
1 - 3 Yrs