Delivery Manager

About NeST Digital NeST Digital, software business division of the NeST group, has been transforming businesses, providing customized and innovative software solutions and services for our customers across the globe. At NeST Digital, we strive to create opportunities for our professionals to learn, grow, lead, and innovate. The NeST Group, a leader in providing end to end solutions under one roof covering contract manufacturing and product engineering services, has more than three decades of experience in delivering industry-specific engineering and technology solutions for customers ranging from small and medium to Fortune 500 enterprises focusing on Mobility, Aerospace, Defense, Healthcare, GIS, industrial and BFSI domains. Role Overview At NeST Digital, we empower professionals to learn, grow, and innovate within a dynamic setting. We are looking for a seasoned Delivery Manager to leverage their expertise and leadership to significantly impact our success within the Smart Technology Center in Trivandrum. What We Are Looking for: Responsibilities: Capability name Behavioral Indicators Project Management Understand and apply effective planning, coordination and control methods  Work with Practise team and build the project team against the Statement of work (Turnkey/Fixed Cost, T&M) agreed with customer  Ensure the resource, tools, project plans are in place for the team to deliver  Ensure the project team delivers what is committed to the customer by periodic review meetings and adhoc catch up's  Evaluate and mitigate the risks at various stages of the project execution  Report the periodic progress updates, Risk, delays to internal customers through various project KPI's  Resolve the dependencies of delivery teams with clients and other teams.  Address the issues, and non-conformances reported by Process engineering team  Management of team/project delivery issues: evaluate impact, propose and implement alternatives  Manage, monitor, and report budget costs per project  Provide valuable client insights to Practice/Competency Managers to create forecasts of talents, tailor offering and sales pitch Relationships - Commit to Customer Success Provide customer-focused services in line with project and organization objectives  Building strong relationships with existing clients, proactively addressing their needs, and managing expectations.  Developing strong relationships with key decision-makers at new clients to foster long-term business partnerships.  Liaise with senior stakeholders on key issues and provide expert and influential advice  Plan and conduct Month Reviews (MR) with the client managers Account P&L Ownership - Customer Account Revenue & Profitability Management  Develop, own and execute annual account plans, including revenue targets, profitability goals, and key performance indicators (KPIs).  Create and maintain customer organisations charts, map it the company's engagement areas and list competition landscape  Manage project budgets, monitor costs, and ensure profitability.  Provide accurate and timely financial reporting to relevant stakeholders. Business Growth - Drive for account business growth Enable revenue growth of an account within own accounts  Account Mining - Identifying and pursuing opportunities for business growth within existing client engagements.  Support the Sales and Business Development team in gathering requirements (from PM's and project teams, Customers) and create compelling proposals  Support preparation of RFP responses JD – Delivery Manager Page 2 of 3 People /Team Management  Resourcing o Ensure Working with Practice/Competency team and Hire adequate and right resources for the team effectiveness  Talent Management o Ensure adequate on boarding and training for the team members to enhance capability & effectiveness o Provide opportunities for skill enhancement and career advancement. o Manage team attrition o Mentor and groom PgMs/ PMs on client and account management leadership to enable more hands-off delegation  Performance Management o Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports o Acknowledge and reward employees who actively share their knowledge. Knowledge Management Enable and maintain access to customer knowledge base  Create and maintain knowledge about your Customer (KYC) – Who is who, Org charts, competition landscape, Customer business areas  Maintain repository of project proposals, case studies, Whitepapers, Best practices, Re-usable software components and tool developed created, Training materials – Documents, Videos Operation Excellence  Drive Operation excellence through Productivity improvements like automation Behavioral Indicators  Leadership: Demonstrates strong leadership qualities, inspiring and motivating teams to achieve goals.  Communication: Communicates effectively and clearly in both written and verbal formats.  Problem-solving: Analyzes complex situations, identifies root causes, and implements effective solutions.  Decision-making: Makes sound and timely decisions based on available information and analysis.  Results-oriented: Focused on achieving project objectives and delivering high-quality results.  Customer-centric: Committed to providing excellent customer service and building strong relationships.  Adaptability: Flexible and adaptable to changing priorities and project requirements.  Continuous Improvement: Seeks opportunities to improve processes and enhance efficiency.  Empathy: Understands and responds to the needs and concerns of team members. Experience:  At least 15+ years of Industry experience in working and building software applications  15+ years of total work experience having worked with engineering service suppliers in one or multiple domains like in the Transportation, Healthcare, Industrial Automation  Strong knowledge and hands-on experience in Product Engineering preferably JD – Delivery Manager Page 3 of 3  Must have development experience like Embedded or Digital technologies area for 6-10 years  Managed Customer accounts/portfolios for Software delivery, account scaling in Size and Revenue  Worked in Technical proposal creation, RFP Responses Work location: Trivandrum WFO