Professional Services Engineer

Job Summary Motivated Net App Consultant to join our Cloud and Platform Customers for the smooth functioning of Storage Professional Services. The resource will provide Level 3 Infrastructure Improvements, Designs, New Installations, and implementations with best practices, predominantly working on Net App Storage and Cloud products and services, support to our customers by responding to Incidents and requests, Problem Management Experience in supporting a varied clientele and a strong understanding of all Net App storage-based technologies. Job Requirements To be successful in this role, you would need to have the following: • Experienced in Net App Storage (Deploying and administering Net App Storage – CDOT, Troubleshooting Performance Issues, performing firmware and operating system upgrades, using storage management tools – On Command Unified Manager/ Performance Manager/ Insight, Managing backup integration with Net App technologies); • Proficient understanding of Net App Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snap Mirror) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning. • Experience in other Net App storage technologies like Storage grid, E-Series, CVO, CVS, Cloud Backup, Cloud Secure, Cloud Sync, Cloud Datasense & Amazon FSx for ONTAP would be highly regarded. • Experience with automation tools such as Net App Workflow Automation. • Good to have writing basic Power Shell/Python scripts would be beneficial. • A thorough understanding of other components in the infrastructure stack – compute, virtualization and networks: (Net App/Cisco Flex pod architecture, Cisco UCS platform, IBM Blade Center, System X, VMWare v Sphere, Microsoft Operating Systems and Applications, Commvault); • Strong understanding of Storage protocols and technologies (CIFS, NFS, i SCSI, Fibre Channel switching and networks); • Knowledge in ITIL methodologies: change, incident, problem and configuration management; • Understanding of outsourcing/managed service and Cloud industry; • ITIL Fundamentals certification (desirable); • Working knowledge of monitoring platforms, WANs, SANs, backup and disaster recovery platforms; • Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, replication technologies, security hardening and performance, would be advantageous. • Experience in Linux System Administration • Good to have understanding of Dockers, Jenkins, Kubernetes • Strong customer communication and documentation skills; • Built and maintained strong relationships with internal and external stakeholders; • Infrastructure deployment and disaster recovery testing. • Positive, proactive, team-orientated attitude with a flexible and innovative approach to work; Education Typically requires a minimum of 8 years of related experience with a bachelor’s degree, and preferably 10 years; or 6 years and a master’s degree; or a Ph D with relevant professional experience; or equivalent combination of professional education/training and applicable work experience. At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at Net App At Net App, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. Net App is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.