Professional Services Consultant

Job Summary The Onsite Storage Consultant will be part of Net App’s 24x7 Professional Services team, supporting Managed Services customers. The role involves providing Level 2/3 support for Net App storage environments, resolving incidents, managing change and service requests, driving problem management, and executing storage infrastructure upgrades. This position requires strong technical expertise in Net App technologies, excellent customer-facing skills, and the ability to build strong relationships while delivering high-quality service. Job Responsibilities Provide Level 2/3 support for storage operations including incident, change, and service request management. Plan and perform firmware and OS upgrades across customer environments. Troubleshoot and resolve performance issues in Net App storage systems. Manage backup and replication technologies such as Snap Mirror and Intelli Snap. Administer and optimise storage environments using tools like On Command Unified Manager, Performance Manager, and Cloud Insight. Collaborate with senior customer teams and internal sales teams to ensure smooth service delivery. Document incidents, changes, and problem resolutions following ITIL standards. Design, build, deploy, and test infrastructure solutions and disaster recovery setups. Maintain strong stakeholder relationships. Contribute to continuous improvement initiatives across infrastructure and operational processes. Job Requirement Technical Skills & Experience Hands-on expertise with Net App Storage (CDOT & 7-Mode), including deployment, troubleshooting, and upgrades. Proficiency in Brocade SAN switches and SAN technologies. Strong understanding of Net App features: snapshots, failover, provisioning, deduplication, cloning, Snap Mirror, Intelli Snap. Experience with additional Net App technologies (Storage GRID, E-Series, Solid Fire) is a plus. Scripting knowledge in Power Shell, Python, or Ansible. Solid understanding of infrastructure platforms such as Flex Pod, Cisco UCS, IBM Blade Center, System X, VMware v Sphere, and Microsoft OS. Strong knowledge of protocols: CIFS, NFS, i SCSI, Fibre Channel. Familiarity with ITIL methodologies (ITIL Foundation preferred). Understanding of managed services, outsourcing, and cloud industry practices. Knowledge of monitoring platforms, WANs, SANs, backup, and DR technologies. Soft Skills & Attributes Excellent communication and documentation capabilities. Strong consulting and customer engagement skills. Ability to build and maintain effective stakeholder relationships. Positive, proactive, and team-oriented mindset. Flexible, innovative, and well-organised. Qualifications Bachelor’s degree with 10+ years relevant experience, OR Master’s degree with 8–10 years experience, OR Ph D with relevant experience, OR Equivalent combination of education, training, and work experience. Preferred Certifications Net App Certified Data Administrator (NCDA) ITIL Foundation At Net App, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: Net App is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at Net App At Net App, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. Net App is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.