ServiceNow Product Lead

Requirements: UI Builder & Experience Framework: Building and configuring modern portal pages, record pages, and app shells. UIB Components & Layouts: Creating and customising Now Components using @servicenow/ui-core. Declarative Actions & Client State Parameters: Wiring UI interactions without custom scripts where possible. Data Resources & REST API Bindings: Connecting UI elements to back-end data sources within UIB. Contextual Sidepanel & Split-View Layouts: Designing context-aware, multi-panel user experiences. GlideAjax: Calling server-side Script Includes asynchronously from Service Portal widgets. Client Scripts: Form-level scripting for onChange, onLoad, and onSubmit events. UI Policies: Declarative configuration for field visibility, mandatory rules, and read-only states. UI Actions: Creating custom buttons and context menu actions on forms and lists. Catalog Client Scripts: Scripting within Service Catalog items and variable sets. Script Includes: Developing reusable, server-side JavaScript classes and utility functions. Flow Designer: Automating multi-step workflows using triggers, actions, and subflows. UI Macros: Familiarity with Jelly-based legacy templating for maintaining older configurations. SQL Basics: Understanding relational queries as a foundation for GlideRecord operations. REST / SOAP / OAuth: Designing and consuming web service integrations securely. Integration Hub: Building and managing spoke actions and flows for third-party system connectivity. Connection & Credentials / Spokes: Configuring authenticated connection aliases and leveraging pre-built spokes. Hands-on ServiceNow development experience across multiple modules. Demonstrated experience delivering both Service Portal and Next Experience (UI Builder) solutions in production environments. Proven track record with end-to-end integration projects using REST, SOAP, and Integration Hub. ServiceNow Certified Application Developer (CAD) certification preferred. Experience working in Agile/Scrum delivery teams with sprint-based delivery cycles. Knowledge of ServiceNow App Engine and Automated Test Framework (ATF). Familiarity with Git-based source control and CI/CD pipelines for ServiceNow (e.g., GitLab, Azure DevOps). Job Description: Design and develop ServiceNow portal experiences using Next Experience (UI Builder). Build and maintain reusable widgets, components, and layouts aligned to business requirements and UX standards. Write server-side Script Includes, Business Rules, and Flow Designer automations to support complex workflows. Develop and maintain client-side scripts: Client Scripts, UI Policies, UI Actions, and Catalog Client Scripts. Implement GlideAjax patterns for efficient client-server communication within widgets. Design and execute REST/SOAP/OAuth integrations using Integration Hub and Connection & Credentials Spokes. Translate business logic into optimized GlideRecord queries and database operations. Participate in code reviews, enforce coding standards, and maintain technical documentation. Troubleshoot and resolve platform issues using browser DevTools and ServiceNow debugging utilities. Collaborate with cross-functional teams to gather requirements and deliver solutions on schedule. PDI – Personal Development Instance.