Jewellery Operation Executive

<p style="min-height:1.5em"><strong>Title: Jewellery Operations Executive </strong></p><p style="min-height:1.5em"><strong>Reporting: </strong>Operations Manager, Jewellery</p><p style="min-height:1.5em"><strong>Location: </strong>Mumbai, India</p><p style="min-height:1.5em"><strong>Work Mode: </strong>Onsite / Hybrid</p><p style="min-height:1.5em"><strong>Experience: </strong>3+ years</p><p style="min-height:1.5em"></p><h2>About the Role</h2><p style="min-height:1.5em">We are looking for a Jewelry Operations Executive who combines a passion for jewellery with a strong process-driven mindset. You will play a central role in managing end-to-end coordination across manufacturers, customers, and internal teams, ensuring every order moves seamlessly from pre-purchase to final delivery.</p><p style="min-height:1.5em"><em><strong>Your north star: driving precise, timely, and scalable order execution across the entire lifecycle.</strong></em></p><p style="min-height:1.5em"></p><h2>Key Responsibilities</h2><ol style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Quotation &amp; Pre-Sales Execution</strong></p><p style="min-height:1.5em"> • Calculate and share accurate customer quotations within defined TATs</p><p style="min-height:1.5em"> • Ensure speed and responsiveness, as this directly impacts conversion rates</p></li><li><p style="min-height:1.5em"><strong>Order Creation &amp; CAD Management</strong></p><p style="min-height:1.5em"> • Raise CAD requests and purchase orders with manufacturers</p><p style="min-height:1.5em"> • Review and approve CAD files, ensuring alignment with customer requirements before production</p><p style="min-height:1.5em"> • Identify and flag discrepancies or potential issues early to avoid rework</p><p style="min-height:1.5em"> • Organise and maintain all CAD files systematically for easy access and traceability</p><p style="min-height:1.5em"> • Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays</p></li><li><p style="min-height:1.5em"><strong>Order Tracking &amp; Coordination</strong></p><p style="min-height:1.5em"> • Manage end-to-end order timelines, from confirmation to delivery</p><p style="min-height:1.5em"> • Coordinate closely with manufacturers, QC teams, and logistics partners</p><p style="min-height:1.5em"> • Follow up on key production milestones to ensure timelines are met</p></li><li><p style="min-height:1.5em"><strong>Exception Handling &amp; Problem Solving </strong></p><p style="min-height:1.5em"> • Manage remakes, repairs, resizing, and order modifications</p><p style="min-height:1.5em"> • Handle customer escalations with a solution-oriented approach</p><p style="min-height:1.5em"> • Resolve issues proactively to minimise delays and impact</p></li><li><p style="min-height:1.5em"><strong>Systems &amp; Data Accuracy</strong></p><p style="min-height:1.5em"> • Maintain accurate, real-time updates across all systems and trackers</p><p style="min-height:1.5em"> • Ensure complete visibility of order status at every stage</p></li><li><p style="min-height:1.5em"><strong>Process Improvement</strong></p><p style="min-height:1.5em"> • Identify gaps, inefficiencies, and recurring issues</p><p style="min-height:1.5em"> • Suggest and implement process improvements to drive scalability and efficiency</p><p style="min-height:1.5em"></p></li></ol><h2>What We’re Looking For</h2><p style="min-height:1.5em"> • 3+ years of experience in operations, preferably in a high-volume or fast-paced environment</p><p style="min-height:1.5em"> • Strong Excel / Google Sheets proficiency — ability to build and manage complex trackers, formulas, and reports with ease</p><p style="min-height:1.5em"> • Highly data-driven — comfortable analysing operational data to track performance, identify patterns, and make informed decisions</p><p style="min-height:1.5em"> • Strong numerical and calculative aptitude — able to accurately compute quotations, margins, and order metrics</p><p style="min-height:1.5em"> • Proven track record in operationally heavy roles with hands-on coordination, order management, or supply chain experience. You must excel at managing diverse stakeholders while delivering results within high-pressure, time-sensitive environments</p><p style="min-height:1.5em"> • Experience in jewellery, diamonds, or luxury goods is preferred — but not mandatory; a strong willingness to learn the industry is welcome.</p><p style="min-height:1.5em"> • Strong interest in jewellery and the luxury goods industry</p><p style="min-height:1.5em"> • Ability to think critically and learn quickly in a fast-paced environment</p><p style="min-height:1.5em"> • Comfortable working with technology, tools, and data on a daily basis</p><p style="min-height:1.5em"> • Clear and confident communication skills (written and verbal)</p><p style="min-height:1.5em"> • Highly organised and detail-oriented, with the ability to manage multiple priorities</p><p style="min-height:1.5em"> • Proactive mindset with strong ownership of tasks and outcomes</p><p style="min-height:1.5em"></p><h2>Who Should Apply</h2><p style="min-height:1.5em">We’re looking for individuals who bring both mindset and curiosity:</p><p style="min-height:1.5em"> • Passionate about the jewellery / diamond / luxury goods industry</p><p style="min-height:1.5em"> • Tech-forward and process-oriented</p><p style="min-height:1.5em"> • Thrive in a fast-moving, detail-driven environment</p><p style="min-height:1.5em"> • Eager to learn, take ownership, and grow within operations</p><p style="min-height:1.5em"></p><h2>What Success Looks Like</h2><p style="min-height:1.5em"> • Orders move smoothly with minimal delays or errors</p><p style="min-height:1.5em"> • Customers have a clear, reliable, and positive experience</p><p style="min-height:1.5em"> • Operations become more efficient and scalable over time</p><p style="min-height:1.5em"> • Issues are anticipated and solved proactively, not reactively</p><p style="min-height:1.5em"></p>