SENIOR PRODUCT SPECIALIST

-The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. Major accountabilities:Drive Competitive Sales Growth Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans Deliver Value to Customers and Patients Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.When facing ethical dilemmas, do the right thing and speak up when things don't seem right.Live by Novartis Code of Ethics and Values and Behaviors.Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.Distribution of marketing samples (where applicable)Key performance indicators: To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes Major accountabilities:Drive Competitive Sales Growth Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans Deliver Value to Customers and Patients Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.When facing ethical dilemmas, do the right thing and speak up when things don't seem right.Live by Novartis Code of Ethics and Values and Behaviors.Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.Distribution of marketing samples (where applicable)Key performance indicators: To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes organization funding Patients perspectives stories Patients and caregivers Information for patients and their caregivers including clinical trial recruiting, managed access programs, funding opportunities for patient organizations and side effects reporting. 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They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. About the Role Major accountabilities: Drive Competitive Sales Growth Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans Deliver Value to Customers and Patients Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right. Live by Novartis Code of Ethics and Values and Behaviors. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable) Key performance indicators: To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally. Read our handbook (PDF 30 MB) Division International Business Unit Sales Location India Site Telangana Company / Legal Entity IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area Sales Job Type Full time Employment Type Regular (Sales) Shift Work No Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. 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