Director of Engineering - Infrastructure Operations

Mandate: To lead OneAdvanced's Infrastructure Operations function across AWS, Azure, and private cloud — building a resilient, incident-free platform estate, scaling a high-performing team of infrastructure engineers, and driving the shift toward an Agentic ZeroOps model that puts AI-assisted and autonomous tooling to work reducing manual operational toil. About the Role OneAdvanced's Infrastructure Operations function keeps our platforms — including IQ, our intelligent system of work — reliable, secure, and cost-efficient across AWS, Azure, and private cloud. As Director, Infrastructure Operations, you'll lead this function in Bangalore: owning platform and cloud operations end-to-end, driving incident management and resilience, defining the processes that keep a fast-growing infrastructure estate under control, and building a team of 15–20 infrastructure engineers, including managers. You'll also help shape where the function goes next — driving the adoption of AI-assisted and agentic tooling to reduce manual operational toil, working toward an Agentic ZeroOps future where routine operational work is increasingly handled Key Responsibilities Platform & Cloud Operations Own infrastructure operations across AWS, Azure, and private cloud, ensuring reliable, well-monitored, and secure platforms. Set and uphold operational standards for monitoring, resilience, and patch compliance across the estate. Partner with infrastructure engineering team on cloud architecture decisions, cost optimization, and the infrastructure roadmap. Drive operational resiliency and disaster recovery for OneAdvanced product portfolio Incident Management & Resilience Own major incident response for infrastructure and platform issues, ensuring fast, well-coordinated resolution. Drive root cause analysis and ensure lessons are fed back into process and architecture improvements. Champion operational resilience commitments across the infrastructure estate. Process & Governance Define, implement, and continuously improve the processes that govern change, incident response, and operational risk. Own change governance for infrastructure changes, balancing delivery speed with risk control. Establish clear escalation paths and decision rights across the function. Team Leadership Lead, grow, and mentor a team of 15–20 infrastructure engineers, building both technical depth and leadership capability. Own hiring, performance management, and career development for the team. Build a culture of ownership, operational excellence, and continuous improvement. Cross-Functional Partnership Work closely with Engineering, Services, and Customer Success teams to align infrastructure operations with product and customer needs. Represent Infrastructure Operations in cross-functional planning and governance forums. Act as an escalation point for infrastructure-related customer and stakeholder concerns. Driving an Agentic ZeroOps Future Define and drive the roadmap for reducing manual operational toil through AI-assisted and agentic tooling. Identify practical opportunities to embed AI into monitoring, incident response, and change workflows. Build the team's fluency with AI-assisted engineering tools, and establish where autonomous or semi-autonomous operations make sense. Balance the pace of AI adoption with the reliability and governance the function is accountable for. #LI-MP1 You'll need 12+ years of experience in infrastructure, platform, or cloud operations, including significant people leadership experience. A proven track record leading teams of 15+ engineers, with strong hiring and talent development skills. Deep, hands-on expertise across AWS and Azure. A strong understanding of private cloud and hybrid infrastructure models. Experience owning incident management for complex, multi-service environments. A track record of defining and scaling operational processes, including change governance. Excellent cross-functional stakeholder management, including with engineering, services, and customer-facing teams. Strong communication skills, comfortable operating at both strategic and hands-on technical levels.