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Account Manager, Enterprise

Plum HQ · Bangalore

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Employer requisition: 34037

Job type and experience labels are automated discovery categories. The employer determines eligibility. Retained employer experience wording: 1-3 years.

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Collected role description

Bengaluru · Full Time · On-Site. We are seeking a talented and driven individual to join our team as an Account Management Agents. In this role, you will work… About the Role We are seeking a talented and driven individual to join our team as an Account Management Agents. In this role, you will work closely with our enterprise account managers to provide them with data and reports that will help support them in their work. Role Responsibilities Collaborate with account managers to understand their needs and gather data and information necessary to build customer profiles and develop account strategies. Create and maintain reports and dashboards that track account performance and identify trends, opportunities, and challenges. Analyse customer data and provide insights to help account managers make informed decisions. Assist account managers with customer meetings and presentations by providing data-driven insights and analysis. Coordinate with other departments, such as customer success, marketing and product development, to ensure account managers have the information and resources they need to succeed. You would help employees and employers use their health insurance and health benefits in the most seamless way possible. You would develop a deep level of understanding and knowledge of the entire product , systems and processes. Role Requirement 1-3 years of experience in a customer facing role. Very strong written and verbal communication. High customer empathy. Strong problem solver, can hustle to unblock customers. Ability to work with cross functional teams to resolve issues. Comfortable using modern tools like Intercom, Slack, Google Suite. Strong adherence to SLAs and processes. Ability to communicate complex data and insights to non-technical stakeholders in a clear and concise manner. Strong attention to detail and the ability to ensure data accuracy and completeness. Apply for this position Autofill from resume Save time by uploading your resume. (Only PDF or DOCX format supported) Upload file Loading...

Collected experience requirement

1-3 years