Customer Success Associate

Plum HQ · Bangalore

Source and collection record

Last observed by our collector: 8 October 2026 at 11:59 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 14859

Job type and experience labels are automated discovery categories. The employer determines eligibility. Retained employer experience wording: 0-3 years.

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Your application evidence checklist

Mark the statements you can support after reading the employer source. This checklist stays on this page; it does not score your eligibility or submit an application.

Retained employer experience wording: 0-3 yearsAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Bengaluru · Full Time · On-Site. We’re looking for exceptional Customer Support Executives to join our team across both voice and non-voice roles. If you have… About the role We’re looking for exceptional Customer Support Executives to join our team across both voice and non-voice roles . If you have a track record of delivering high customer satisfaction and genuinely enjoy creating great experiences for customers, we want to hear from you. You’ll need to be customer-centric , always ready to go above and beyond to resolve issues with empathy and efficiency. Whether you're speaking with customers or supporting them through written communication, you should be passionate about helping people, able to think on your feet, and confident in crafting creative solutions. Role Responsibilities Help employees and employers use their health insurance and health benefits in the most seamless way possible Develop a deep level of understanding and knowledge of the entire product, systems and processes Address queries regarding the product and service in a timely and accurate way via phone, email or chat Meet the response time for queries in support Coordinate with insurance partners for resolution/clarification if needed Interact with internal and external teams to ensure the quick resolution of customer issues Drive 100% customer retention by delivering an extraordinary experience Role Requirements 0-3 years of experience in customer service/support on voice/chat/email Great command of English (both oral and written) Ideally, worked in a fast-paced startup environment Additional Info It will be 5 days of onsite work. Week-offs will be rotational. It would be rotational shifts. Apply for this position Autofill from resume Save time by uploading your resume. (Only PDF or DOCX format supported) Upload file Loading... Customer Success Associate | Plum Benefits Private Limited Careers

Collected experience requirement

0-3 years