Customer Success Manager - SMB

Bengaluru · Full Time · On-Site. You will be part of the Account Management team — the operational backbone of Plum — owning the end-to-end experience of a… About the Role You will be part of the Account Management team — the operational backbone of Plum — owning the end-to-end experience of a diverse portfolio of clients. From fast-growing startups to large Global Capability Centres and niche enterprises, you will serve as their trusted insurance and health partner. This is a dynamic, high-ownership role in a team that is scaling fast. You will go beyond reactive servicing — proactively building relationships, solving complex problems, and growing your book through cross-sell and referrals. We want people who want to run a mini business of their own. Roles and RESPONSIBILITIES: Own a portfolio of diverse accounts end-to-end — from onboarding and relationship building to escalation management, retention, and revenue growth. Become a product expert across our entire platform. Your effectiveness is directly tied to how well you understand Plum's offerings and how to position them for each client's unique needs. Make internal processes more efficient. You will collaborate across teams to reduce friction and deliver a seamless client experience. Build your book proactively. Once you've established credibility, drive cross-sell opportunities and generate referrals from satisfied clients. Maintain rigorous adherence to SLAs and processes — because trust is built on consistency. Experience and QUALIFICATIONS: You are an ace communicator — whether it's navigating a sensitive client escalation, writing a clear process document, or presenting a renewal plan. We see clear, precise communication as a competitive advantage. You are a true self-starter. Plum values speed and we are looking for individuals who thrive without hand-holding or perfect information. You are outcome-driven and take extreme ownership. You measure yourself by the results your accounts achieve, not just the effort you put in. You have high customer empathy. You genuinely care about your clients' outcomes and go the extra mile to unblock them quickly. You are a strong problem-solver who can work across cross-functional teams to resolve complex issues. You have a growth mindset and are deeply coachable. We move fast and we will trust you to keep pace, handle new challenges, and raise your own bar every quarter. Plum believes in playing fast & long, and everyone in our team is highly entrepreneurial and high on energy. If that appeals to you — you will fit right in. Apply for this position Autofill from resume Save time by uploading your resume. (Only PDF or DOCX format supported) Upload file Loading... Customer Success Manager - SMB | Plum Benefits Private Limited Careers