Operations Executive

Bengaluru · Full Time · On-Site. Having started Plum Personal, we understood that policy placement and issuance is a lot more nuanced than what we thought… About the Role Having started Plum Personal, we understood that policy placement and issuance is a lot more nuanced than what we thought initially. While we’ve built the initial processes, we need someone who’s passionate about building better processes and insurance partnerships with our partners. This role involves managing end-to-end operational processes - from data and documentation to coordination with insurers - ensuring accuracy, speed, and compliance in every policy we issue. You will: Own and refine the end-to-end process of policy placement and issuance for Plum Personal. Coordinate across insurer teams and internal stakeholders to ensure faster movement of cases and timely issuance. Collaborate with insurers to design faster, more reliable, and scalable issuance workflows. Identify and resolve operational bottlenecks across quoting, documentation, and policy issuance. Build strong working relationships with insurer partners to ensure alignment and speed in execution. Work closely with internal teams (product, ops, and tech) to automate and improve existing processes. Bring a problem-solving and process-driven mindset to enhance customer experience and efficiency. Track key metrics such as turnaround time, error rates, and process adherence - and use data to drive improvements. What We’re Looking For: 0-2 years of relevant work experience. Strong oral and written communication skills. Excel is your comfort zone - you can slice and dice data, use formulas, and build meaningful dashboards or trackers. (Intermediate proficiency preferred.) Strong analytical mindset - you enjoy using data to identify inefficiencies and drive improvements. A collaborative team player who supports colleagues and always keeps the customer’s interest at the center. Solution-driven - you bring clarity, not chaos; and focus on fixing problems rather than just flagging them. Proven examples of ownership - you’ve taken initiative and delivered outcomes that went beyond your defined role. Apply for this position Autofill from resume Save time by uploading your resume. (Only PDF or DOCX format supported) Upload file Loading... Operations Executive | Plum Benefits Private Limited Careers