Senior Associate, Onboarding

Plum HQ · Bangalore

Source and collection record

Last observed by our collector: 8 October 2026 at 11:59 pm IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 17168

Job type and experience labels are automated discovery categories. The employer determines eligibility. Retained employer experience wording: 1-4 years.

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Retained employer experience wording: 1-4 yearsAttendance and availability: I checked the employer page for work location, office attendance, start date and duration.Current requisition: I checked the current employer requisition and its application requirements.

0 of 3 checks marked. Keep unresolved requirements as questions for the employer.

Collected role description

Bengaluru · Full Time · On-Site. As a key member of the onboarding pod in Mid-Market segment you will ensure that both employees and employers navigate their… About the Role As a key member of the onboarding pod in Mid-Market segment you will ensure that both employees and employers navigate their health insurance and benefits seamlessly. You will be dedicated to customer success, going above and beyond to prioritise and assist end users. Being the first point of contact post-sale you have to be the flag bearer of Plum. We are looking for someone with excellent communication skills, passion for helping people, solving complex problems with creative solutions. Role Responsibilities Onboard corporate clients, coordinating with internal teams (Sales, Account Management, Product) and external insurers. Guide HR/Admins and employees through the product onboarding process. Adhere strictly to standard operating procedures (SOP) for onboarding. Develop comprehensive knowledge of our products, systems, and processes. Address customer queries promptly and accurately via phone, email, or chat. Manage corporate escalations related to onboarding. Collaborate with internal and external teams to resolve customer issues efficiently. Drive customer retention by delivering exceptional service. Role Requirements 1-4 years of experience in Customer Success, Client Servicing, or Relationship Management. Proficiency with modern tools such as Intercom, Slack, Google Suite, and Hubspot. Excellent command of English, both written and spoken. Strong attention to detail. Strong skills in data handling and Excel. Experience in a startup environment is a plus. Apply for this position Autofill from resume Save time by uploading your resume. (Only PDF or DOCX format supported) Upload file Loading...

Collected experience requirement

1-4 years