Product & AI Transformation Lead (Talent Development)

PropertyGuru is Southeast Asia’s leading PropTech company, and the preferred destination for over 32 million property seekers monthly to connect with over 50,000 agents monthly to find their dream home. PropertyGuru empowers property seekers with more than 2.1 million real estate listings, in-depth insights, and solutions that enable them to make confident property decisions across Singapore, Malaysia, Thailand and Vietnam. PropertyGuru.com.sg was launched in Singapore in 2007 and since then, PropertyGuru Group has made the property journey a transparent one for property seekers in Southeast Asia. In the last 18 years, PropertyGuru has grown into a high-growth PropTech company with a robust portfolio including leading property marketplaces and award-winning mobile apps across its markets in Singapore, Malaysia, Vietnam, Thailand as well as the region’s biggest and most respected industry recognition platform – PropertyGuru Asia Property Awards, events and publications across Asia. For more information, please visit: PropertyGuruGroup.com; PropertyGuru Group on LinkedIn. Recognised as a Top Employers Certified* organisation, we’re proud to be among the best workplaces in the region—celebrating an inclusive culture of excellence, growth, and well-being. The Process & AI Consultant is responsible for re‑imagining and reinventing Talent Development products, services, and experiences to fundamentally change how employees, managers and leaders work, learn and lead at PropertyGuru. This role goes beyond efficiency or automation. It exists to: Redesign TD offerings as scalable, intuitive “products”, not programs Leverage AI, data and experience design to simplify work and decision‑making Shift leadership and people practices from process‑heavy → insight‑led → experience‑driven Improve employee experience while directly enabling stronger business outcomes The Consultant operates as a strategic design and transformation partner, shaping the future operating model of TD and how People & Culture creates value for the organisation. As a Guru you will be accountable for: A. Rethink TD Products & Services (Core Mandate) Re‑conceptualize TD offerings (e.g. talent reviews, leadership development, IDPs, performance processes, skills frameworks) as end‑to‑end products with clear user journeys for: Employees Managers Senior Leaders Redesign these products to reduce cognitive load, increase adoption, and embed into day‑to‑day work — not as “HR events”, but as ways of working. Identify which legacy TD services should be retired, simplified or radically redesigned. B. Experience‑Led Process & Operating Model Design Map employee, manager and leader journeys across key moments that matter (e.g. goal setting, feedback, development planning, talent discussions, leadership transitions). Redesign processes to be: Insight‑driven (data first, not opinion first) Lightweight and intuitive Embedded into business rhythms Define new TD operating principles (what TD owns vs enables vs gets out of the way of). C. AI‑Enabled Transformation of Work & Leadership Identify where AI can: Remove low‑value work Improve quality of people decisions Personalise learning and development Enable managers to lead better with less effort Design AI‑enabled concepts such as: Skills‑to‑learning recommendation flows AI‑supported IDP or coaching nudges Decision‑support for talent and performance conversations Partner with Tech / HR Systems to prototype and pilot AI‑enabled solutions. D. Product Thinking & Rapid Experimentation Apply product management and service design thinking to TD initiatives: Define user needs and success metrics Prototype, test, learn, iterate Scale only what demonstrably works Run pilots with specific employee or leader segments before groupwide rollout. Build feedback loops to continuously evolve TD offerings. E. Influence, Change & Adoption Act as a thought partner to senior leaders on how leadership, performance and talent practices must evolve to support future business needs. Translate complex ideas into clear narratives, prototypes and stories that leaders can understand and champion. Drive adoption of new TD products through enablement, storytelling and behavioural design — not compliance. 3. Key Stakeholders Internal: Talent Development, PX/HRBPs, Internal Comms, HR Systems, Tech/Product teams, XLT & leadership cohorts External (as needed): AI/learning solution partners, experience design or innovation vendors What we are looking for A. Core Capabilities Strong systems thinking — ability to see how talent, performance, learning, leadership and culture connect. Product / service design mindset — designing for users, journeys and outcomes, not just processes. Comfort working with ambiguity and future‑state problems. B. AI & Digital Fluency Practical understanding of AI capabilities in productivity, learning and decision support. Ability to translate AI potential into real, usable solutions for managers and leaders (not theoretical use cases). Curiosity and experimentation mindset with emerging tools. C. Change, Influence & Storytelling Ability to influence senior leaders without authority. Strong storytelling skills — framing problems, future states and solutions in compelling, simple ways. Experience driving behavioural and ways‑of‑working change. D. Experience (Typical) 7–12+ years in roles such as internal consulting, transformation, product management, experience design, people transformation, or innovation. Background may come from HR, consulting, product, operations or digital transformation — HR and TD experience preferred. Demonstrated experience in redesigning services, products or operating models at scale. 5. Success Measures (What “Good” Looks Like) Clear reduction in friction, complexity and manual effort across TD touchpoints. Evidence that employees and managers: Find TD tools easier to use Make better people decisions Spend less time navigating processes New TD products or services adopted organically (not driven by reminders). Tangible links between redesigned TD experiences and: Improved engagement Stronger leadership effectiveness Our commitment to you: Hybrid flexible working that focuses on outcomes over hours. Holistic rewards package covering your financial, physical & mental health. Multi-directional career development across all levels. Inclusive benefits like equal paternity leave, supporting all employees in work-life balance. At PropertyGuru, you’ll be part of a Top Employers Certified* company that puts people at the heart of everything we do. Joining PropertyGuru Group means more than just a new job. It’s an opportunity to shape the future of an entire industry and the lives of millions in Southeast Asia. We’re the leading PropTech company in Singapore, Vietnam, Malaysia and Thailand. We leverage data and technology to create trust and transparency in the real estate industry with our market-leading property marketplaces, mortgage guidance for life’s biggest financial decisions and data insights that help our partners unlock hidden business potential. Our platforms, solutions and expertise guide property seekers, agents and developers to make confident decisions at every step of the property journey. Innovation with impact As a Guru, you’ll be at the forefront of PropTech innovation, harnessing AI and technology to push the boundaries of what’s possible. Your work will create solutions that transform urban landscapes and power communities across the region. Being a Guru means guiding millions towards their property dreams while continuously evolving yourself. As we enhance our offerings to serve Southeast Asia’s diverse markets, you’ll grow too by learning from industry pioneers and charting your own path. Your unique perspective, joining our team of 1,300 Gurus from 30+ nationalities, could spark our next breakthrough. Beyond the bottom line Our people are our biggest strength and we take pride in our Gurus First approach in the way we conduct business. We offer hybrid, flexible working arrangements, competitive salaries, progressive, comprehensive benefits, and foster a collaborative, inclusive, and open team culture. In turn, our Gurus are driven by a purpose that goes beyond the bottom line. We’re committed to making sustainable, accessible living a reality for all. As part of our team, you’ll be working towards our vision: We power communities to live, work, and thrive in tomorrow’s cities. Your journey as a Guru starts here. Ready to open doors to new possibilities? Learn more about the company: PropertyGuru Group