Qube Cinema

Role Overview Job Description View All Jobs View Our Website Qube Cinema At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. WHAT DO YOU GET? Flexible working We are as flexible as the role allows and give you the autonomy to manage your time accordingly! Development opportunities We hire intellectually curious people and support your learning and development as led by you. Qube offers a substantiate allowance to foster learning! Exciting work and complex challenges You get a chance to build and shape the movie-going experience of millions of others and work with products that constantly evolve to cater to the needs of the global cinema business! Non-conventional workplace We are a role-based organization, so per your role, you get to choose your work style, be it regular work, splitting your time between an in-office work style, or working remotely! Diverse team and talent Qube believes in inclusion, and we come from various backgrounds, cultures, and experiences. So we welcome talent at all levels! IT Support Engineer Chennai, Tamil Nadu, India Full Time Information Technology Experienced Share Role Overview We are seeking a customer-focused IT Support Engineer to provide L1/L2 support and  contribute to reliable day-to-day IT operations. The role covers end-user support,  Microsoft 365 administration, Windows endpoint support, basic network  troubleshooting, IT asset management, user access administration and service desk  operations. The successful candidate will have practical experience in an enterprise environment,  strong troubleshooting skills and the ability to manage incidents and service requests  within agreed service-level targets. Key Responsibilities End-User Support and Service Desk: • Provide L1/L2 support for desktops, laptops, printers, peripherals, operating  systems and business applications. • Log, categorise, prioritise, assign, update and close incidents and service  requests using Manage Engine Service Desk Plus or a comparable ITSM platform. • Troubleshoot login, performance, application, email, printer, VPN and  connectivity issues using approved on-site and remote-support tools. • Maintain clear ticket notes, resolution details and closure comments; monitor  pending and overdue requests against defined SLAs. • Identify recurring issues, perform initial root-cause analysis and escalate  appropriately to internal teams or vendors. Microsoft 365 and Access Administration: • Administer Microsoft 365 user accounts, licences, groups and access through  the Microsoft 365 admin centre and Microsoft Entra ID. • Support Exchange Online, shared mailboxes, distribution groups, forwarding and  basic mail-flow troubleshooting. • Resolve issues involving Microsoft Teams, Share Point Online, One Drive and  Microsoft 365 desktop applications. • Manage password resets, account lockouts, MFA registration and authentication  issues. • Complete approved onboarding, role-change and offboarding activities,  including access provisioning, removal and asset recovery. Endpoint, Network and Security Support: • Install, configure, patch and troubleshoot Windows 10/11 devices, enterprise  applications, drivers and endpoint-security software. • Diagnose hardware, startup, storage, memory and application issues; perform  operating-system installation, imaging, backup and restoration when required. • Troubleshoot LAN, Wi-Fi, internet and VPN issues using standard tools such as  ping, ipconfig, nslookup, tracert, arp and netstat. • Assist specialist teams with IP addressing, DNS, DHCP, switch-port and VLANrelated issues. • Apply organisational security standards, support antivirus and MFA  requirements, and promptly escalate phishing, malware or suspicious activity. Asset Management and Documentation: • Maintain accurate records of laptops, desktops, monitors, accessories,  software, warranties, locations, ownership and assignments. • Coordinate asset allocation, returns, repairs, replacements and warranty  support with users and vendors. • Create and maintain SOPs, knowledge-base articles, troubleshooting guides and  operational checklists. • Support regular reporting on ticket backlog, SLA performance, ageing requests,  asset status and IT operations. Required Skills and Experience: • 3–5 years of hands-on experience in IT support, helpdesk, desktop support or  systems administration within a corporate environment. • Strong working knowledge of Windows 10/11, Microsoft 365 administration,  Exchange Online, Teams, Share Point Online, One Drive and Microsoft Entra ID. • Practical understanding of Active Directory, TCP/IP, IPv4, DNS, DHCP, LAN/WAN,  Wi-Fi, VLAN fundamentals and VPN troubleshooting. • Experience with Manage Engine Service Desk Plus or a similar ITSM platform,  including SLA-based incident and request management. • Competence in endpoint support, operating-system deployment, hardware  troubleshooting, patch management, backup and recovery, and IT asset  management. • Strong analytical, problem-solving, written communication and customerservice skills. • Ability to prioritise competing requests, work independently and collaborate  effectively with internal teams and external vendors. • Willingness to work shifts or provide support outside normal business hours  when operationally required. QUALIFICATIONS: • Bachelor’s degree or diploma in Computer Science, Information Technology,  Electronics or a related discipline. • Relevant professional certifications are advantageous, including Microsoft 365  Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals,  Microsoft Azure Fundamentals, Cisco CCNA, ITIL Foundation, Comp TIA A+ or  Comp TIA Network+. Candidate Profile: The ideal candidate is service-oriented, organised and comfortable taking ownership of  L1/L2 incidents from initial diagnosis through resolution. They communicate clearly  with users, maintain accurate records and coordinate effectively with technical teams and vendors to deliver a reliable, secure and positive end-user experience. Share Apply Apply for this position Required * First Name * Last Name * Email Address * Phone * Address Resume * We've received your resume. Click here to update it. 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