AVP - Operations

If you're someone who thrives on building high-performing teams, driving operational excellence, and pushing the boundaries of what's possible in lending — this is your launchpad. Lead and scale end-to-end US mortgage origination operations, driving efficiency, quality, and an exceptional client experience across the origination lifecycle. Build, mentor, and inspire large cross-functional teams across loan processing, underwriting support, closing, and post-close functions. Define and execute strategic roadmaps aligned with Rocket's origination volume targets, compliance standards, and technology-driven transformation goals. Partner closely with US-based stakeholders, product teams, and technology leaders to streamline workflows, reduce cycle times, and eliminate friction in the borrower journey. Champion a data-driven culture by establishing KPIs, SLAs, and performance dashboards to monitor productivity, accuracy, and turnaround times. Stay ahead of evolving regulatory requirements (TRID, RESPA, ECOA, state-specific guidelines) and ensure all origination activities remain fully compliant. Drive continuous improvement initiatives leveraging automation, AI, and digital tools to modernize origination processes. Serve as a thought leader and subject matter expert on US mortgage origination best practices, market trends, and competitive landscape. Foster a culture of accountability, collaboration, and relentless client focus that reflects Rocket's core values. 13 to 20 years of progressive experience in US mortgage originations, with a strong track record in leadership and operational management. Deep expertise across the full origination lifecycle — from application through closing — including conventional, FHA, VA, and jumbo loan products. Proven experience managing and scaling teams of 100+ professionals in origination operations. Strong working knowledge of US regulatory frameworks including TRID, RESPA, ECOA, HMDA, and state-level lending regulations. Demonstrated ability to drive process optimization, digital transformation, and operational excellence at scale. Exceptional stakeholder management skills with experience collaborating across geographies, particularly with US-based teams. Strong analytical mindset with experience leveraging data and metrics to inform decisions and drive performance. Bachelor's degree in Business, Finance, Economics, or a related field. Experience working within or partnering with top US mortgage lenders, servicers, or fintech organizations. Familiarity with Rocket's technology ecosystem or similar mortgage technology platforms (Encompass, Black Knight, ICE Mortgage Technology). MBA or advanced degree in a relevant discipline. Experience leading operations in a GCC (Global Capability Center) or offshore/nearshore delivery model. Certifications such as Certified Mortgage Banker (CMB) or equivalent industry credentials. Track record of successfully launching new origination verticals, products, or market expansions. About Us.