Technical Support Manager

Scalefusion · Pune

Source and collection record

Last observed by our collector: 9 October 2026 at 12:03 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: technical-support-manager

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Technical Support Manager responsible for leading multi-channel support teams (chat, email, and phone), managing escalations, and providing technical leadership to ensure customer success. Drives KPI-based performance, process optimization, and data-driven decision-making to deliver exceptional customer experience.

Collected experience requirement

14+ years