Executive/Assistant Manager Service-(D&A)
SEW-Eurodrive India Pvt Ltd · Tapukara
Source and collection record
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Employer requisition: seweurodriveindiapvtltd-executive-assistant-manager-service-d-a-technical-support-d-a-tapukara
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Collected role description
QP 71004 Rev 0 10.05.23 HUMAN RESOURCES JOB DESCRIPTION Reference No. 7142 Next Review Aug 2025 SEW-EURODRIVE Ind Pvt Ltd Revision No. 0 Date 03.01.11 JD Human Resources Compiled By JD-7131 Approved By JD-7101 Issued By JD-4531 Not to be photocopied and / or given to others without permission of the issuing authority. “Uncontrolled if printed”. POSITION : ASSISTANT MANAGER / EXECUTIVE - SERVICE (D & A) Work level : 04 RESPONSIBILITY : 1. Inspecting/Testing/Repair/dispatch clearance of SEW Electronics products, Making Report’s & sending Estimates and dispatch advice to Dispatch dept. 2. Pre-Dispatch testing of New Inverter received in Lab on T-order and maintaining its record. 3. Testing the rejected and returned material from customer and necessary actions for taking the same in to stock, in co-ordination with materials dept. 4. On line (Thro. Telephonic conversation) service support to customers / branch engineers on service / Commissioning of electronics. 5. First line of contact for Germany / Invertek on information related to Repairs & technical support of electronics products – Jointly (Manager D&A). 6. Recommendations for inventory maintenance of critical components of repairs to smoothen the repairing activity – Jointly (Manager D&A). 7. Maintaining Service documentation for all Service conducted. 8. Maintain the Service center and all the required tools, tackles, equipment in good working condition and timely maintenance/ calibration of the same. 9. Getting the Old units back from customer for which we had already sent the FOC replacement. 10. Sending Objection report to Germany / Invertek for Warranty Failure case for getting the free replacement from Germany / Invertek. 11. Receiving SRF from the respective sales dept and allocating the job to service engineers and to follow up till the completion of job.-Jointly (Manager D&A). 12. Co-Ordination in the expansion project including the new Repair setup and Assembly of electronics products. QP 71004 Rev 0 10.05.23 HUMAN RESOURCES JOB DESCRIPTION Reference No. 7142 Next Review Aug 2025 SEW-EURODRIVE Ind Pvt Ltd Revision No. 0 Date 03.01.11 JD Human Resources Compiled By JD-7131 Approved By JD-7101 Issued By JD-4531 Not to be photocopied and / or given to others without permission of the issuing authority. “Uncontrolled if printed”. 13. Training on repair & testing to the New Joined Engineers. 14. Maintenance of Quality Manual System. AUTHORITIES: 1. Preponement - Postponement of Repair job. 2. Service Job allocation to electronics service team – Jointly (Manager D&A). 3. Signing of Inspection and test reports / Service Report, SRL & dis-assembly orders. 4. Making and sending the Service estimate. 5. Authority to certify the warrantee cases – Jointly (Manager D&A). DIMENSIONS: No of Repair Jobs : 150 Repair Revenue : 30 lacs per year PROFILE: EDUCATION : BE or Diploma in Electrical / Electronics from recognized institute EXPERIENCE : BE – 1 – 2 years of experience, Diploma - 4 – 6 years of expereince in the field of Drives & Automation. SKILLS : Repair or maintenance in drives and automation products. Good REQUIRED Communication Skills would be an added advantage.
Collected experience requirement
1-2 years