Deployment Strategist

The Deployment Strategist is embedded inside one of our strategic enterprise customers, paired with a forward deployed engineer and reporting into an Engagement Manager. Your job is to understand the customer's operations better than most of their own employees, frame the highest-leverage problems to solve, and make sure we deliver. You translate a messy, human, operational reality into a clear problem statement, then work with your engineering partner to ship the solution that solves it. The best people in this seat go deep on two fronts at once: the business problem and the technology. You reason from first principles about how an operation actually runs, and you get into the technical detail of how an agent should be built to run it. We care far more about how you think than where you've worked. If you're high agency and go deep, if you'd rather frame and solve a hard operational problem than manage around it, this is your seat. People thrive here from many backgrounds: an ex-founder who wants startup agency with platform leverage; someone who ran a supply-chain or operations function and now wants to build the product rather than buy it; a strategy consultant who loved the operations floor more than the deck. The common thread is depth and ownership, not a logo on your CV. What you'll own Framing the problem. Diagnose the customer's operational reality. Map current state, identify the highest-leverage opportunities, and build a sequenced transformation roadmap with measurable milestones. Pilots and proofs-of-concept. Before the contract is signed, you're in the customer's office running the discovery work that scopes the delivery. The people who will deliver are the people who scope. The customer relationship, from the floor to the boardroom. From operations supervisors up to business-unit heads and CXOs. You become a genuine thought partner to the customer's leaders on how their operation should run, not just the Shipsy face inside the account. Solution design with your engineering partner. They build; you frame. You translate customer intent into clear solution requirements and AI workflow designs. You debate architecture. You sit in the same room. Adoption. Training, workshops, executive briefings, operational rollout. The solution working isn't enough; the customer using it is the metric. Product feedback. Every insight you generate feeds our platform. Patterns you spot today become what the product does tomorrow — for every customer. Industry depth. Build expertise in your assigned vertical (logistics, transport, FMCG, retail). Become the person inside Shipsy whom colleagues ask when they have a question about that industry. Who we're looking for High agency. You decide what matters and drive it without waiting to be told. You have a track record of framing an ambiguous problem and owning the outcome end to end. Depth of thinking. First-principles thinker. You go deeper than the brief, structure what others find chaotic, and aren't satisfied until you understand the real mechanism. Technical depth and curiosity. You go into the hard technical problems, not around them. You can read an API spec, reason about a data pipeline, and have a substantive debate about how an agent should be built. You don't need to code full-stack, but you're genuinely technical and want to be. Thought leadership with the customer's leaders. You earn the right to shape how a customer's CXOs and business heads think about their own operation. They should leave a conversation with you having learned something. That's the bar, not just executive presence. Deep in the business problem. You understand the customer's operation better than most of their own employees. Supply chain, logistics, transport, or retail-operations experience is a real advantage. If you don't have it, show us you ramp fast on a new operational domain. You use AI tools in your work. Claude, GPT, agent frameworks, APIs. We'll ask you to show us what you've built. Background is open. We hire deep, high-agency people from many paths: ex-founders, operators and BU owners inside logistics or supply-chain businesses, strategy consultants (MBB or Big-4 strategy arms), or strong operators from high-growth tech. The path matters less than the depth and the ownership. Tier-1 education. IIT / NIT / BITS / equivalent, or top international institution. Where the role sits You work in a small team — typically one deployment strategist, one or two forward deployed engineers, and a support and training lead — led by an Engagement Manager who owns the overall customer outcome. You report into the Engagement Manager on your account, with a dotted line to the regional Senior Director, Growth Strategy for career development. Travel is significant — expect 40–60% of your time on-site with your customer. The rest, you're in our regional office with the other strategists in your region, comparing patterns and stress-testing each other's roadmaps. Progression is direct: strong strategists move into Engagement Manager roles within 18–30 months. This is the training ground for senior customer-facing leadership at Shipsy. About Shipsy Shipsy is the logistics platform behind some of the largest enterprise supply chains in the world. Carriers, post and parcel operators, retailers, and FMCG companies use us to plan dispatch, run operations, settle invoices, and handle exceptions at global scale. Where we are going. Most enterprise logistics still runs on spreadsheets, legacy ERPs, and tribal knowledge. We are replacing that with software that uses AI where it actually helps. Logistics is a multi-trillion-dollar industry that has been under-served by software for decades. We are changing that. The scale today: - 150+ enterprise customers across 30+ countries - 5 billion+ shipments processed annually - 240+ carrier integrations - 7 global offices — Gurugram · Bengaluru · Dubai · Riyadh · Sydney · Amsterdam · Singapore - 300+ team members Who we run: Aramex (65 countries, 18,000+ drivers, $27M annual savings delivered) · Heineken (2M+ trips in Brazil) · LATAM Cargo (Latin America's largest airline group, $12B+ annual revenue) · Qatar Post (powers mail to 200+ countries) · Post Luxembourg (50%+ market share, $5M+/year savings) · Teleport (80% of Southeast Asia's air-logistics network) · plus DPD, Smiths News, Apollo Pharmacy, argenx, Flipkart Minutes, Swiggy Instamart, and hundreds more. Backed by $35M+ in venture capital from Peak XV Partners , A91 Partners , Info Edge , and others. Featured in the Gartner Magic Quadrant . SOC 2 Type II , ISO 27001 , and GDPR compliant. 99.7% uptime SLA. Trajectory. 50x revenue growth since 2020. Building toward $100M ARR and a public listing . We are still a startup. Our real scale-up began in 2020 — and we have grown 50x since. Early enough that every senior hire shapes the next decade of the business. You are not joining a steady-state organisation with everything figured out. You will build the playbook, lead the team, and own the outcome — with the speed and agency of a startup and the scale of customers most startups never touch. The Deployment Strategist is one of the most critical new roles we are building. If you have spent your career learning how large, complex operating organisations work — and now want to use that knowledge to ship AI that actually runs them — this is the role.