Senior Engineer System

Sify Technologies · Hyderabad

Source and collection record

Last observed by our collector: 9 October 2026 at 12:05 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: SIFY/7577/2026

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Collected role description

*BMC On-Premise L2 Only JD* - Client Location *Job Description - BMC Remedy ITSM On-Premise L2 Engineer & Server /OS administration *Role: System Admin to Tools & Application specialised to Manage and administration of BMC Remedy ITSM platform *Client Location: Madhapur ( Hyderabad ) Preferred , other location Belapur Navi Mumbai *Work Mode: 24*7 as per customer calander *Experience:3 - 7 Years *Type: Full-Time *Shift: 24"7 Rotation *About The Role: We are looking for an associate with experience in BMC Remedy On-Premises for our client. Resource will be deployed at client location and will be responsible for day-to-day support, administration and operational stability of BMC Remedy ITSM 20.x On-Premise platform. *1. ITSM Application Support [On-Premise]* - Provide support for BMC Remedy ITSM Suite at client location - Incident, Change, Problem, SRM, CMDB, Asset, Knowledge, MyIT. - Troubleshooting of AR System - http://arerror.log , http://armonitor.log , Email Engine logs, Mid-Tier logs. - Restart of Remedy services - AR Server, Mid-Tier, Email Engine as per SOP. - Manage tickets - L2 queue, assign, resolve within SLA, RCA documentation. *2. Administration Activities* - User & Access Management - People form, User form, Support Groups, Permission Groups, Functional Roles. - Foundation Data Management - Company, Site, Organization, Location, Operational Catalog, Product Catalog. - SRM Management - SRD troubleshooting, PDT/AOT issues, Approval chain issues, SR stuck issues. - Email Engine & Approval Engine monitoring and troubleshooting. *3. CMDB & Jobs Monitoring* - CMDB activities - CI creation/deletion, Relationship, CI data fix, Reconciliation Job monitoring. - Monitor and rerun failed jobs - Reconciliation, Normalization, Atrium Integrator jobs. - Atrium Integrator / Data Management - Job failure handling, data load error fix.[Spoon] *4. Client Coordination* - Direct interaction with client IT team, end users, and Infra/DBA team at client site. - Coordinate with Product team for bug fixes / enhancements - Provide logs & details. - Daily health check report, SLA report to client. - Minimum 3+ Years in BMC Remedy ITSM *On-Premise* version - 20.02 / 21.05 - Strong hands-on ITSM 7.6.04 / 8.1 / 9.x - Incident, Change, Problem, SRM, CMDB - Good knowledge of AR System Architecture - AR Server, Mid-Tier, Email Engine, Approval Server on *Windows / Linux On-Premise setup* - Foundation Data, People, Support Group, Approval Mapping, Email Configuration - Log Analysis - AR System logs, Email logs - SQL basics - SQL Server / Oracle queries for data fix - ITIL Process knowledge - Immediate Joiner / 15 Days Notice Preferred *Education:* B.Tech / BCA / MCA/ Graduate

Collected experience requirement

3 - 7 years