Customer Experience Executive

About the Company – • SolarSquare is India's most trusted and fastest growing residential & commercial solar company. • Our aim is to simplify solar for families looking to make the switch. We are a D2C residential solar brand - we design, install and finance rooftop solar systems for homes across India. • We are reimagining Home Energy with our rooftop solar solutions. We want to raise the bar for the industry and become India’s #1 new age solar brand. • Join us to become a part of the clean energy revolution of India, contribute to making SolarSquare India’s leading Home-Energy Brand and grow with us. https://www.solarsquare.in/ ➢ Job description / Responsibilities – • As part of the training, observe on site sales in person or via recordings • Evaluate adherence to process, conversation & experience quality, and overall pitch effectiveness across the field sales team • Regularly review and help optimize calling scripts based on customer response patterns, business objectives, and campaign changes. • Speak with customers post-meeting to capture key questions, objections, and concerns - translating these into practical FAQs and coaching points the sales team can use daily • Identify frequently missed behaviours and gaps in communication, and work with sales / training teams to improve pitch quality • Act as a bridge between customer feedback and the sales team — sharing insights in a constructive, growth-oriented way • Highlight best practices from high-performing consultants and use them to • continuously refine scripts and processes • Track the impact of coaching interventions over time by monitoring changes in consultant behaviour, pitch quality, and customer response — measuring what is and isn't working • Monitor how consistently consultants are communicating key product value propositions ➢ Skills Required– • Empathy and emotional intelligence • Observational sharpness (reading tone, intent, customer signals) • Communication & Listening Skills • High attention to detail - Pattern Recognition • Stakeholder management • Strong analytical ability with the capacity to interpret data, identify trends, and present findings in a clear, numbers driven format • Good to have - use of AI tools for summarisation and pattern spotting. ➢ Experience required– • 1 – 4 years in Sales / Customer Experience / QA / Sales Training Field sales / inside sales7 • Experience handling and managing customer complaints Customer Experience / CX roles • Call quality analysis (BPO/EdTech/Insurance/Hospitality) Salary (as compared to industry standards) (4-5LPA)