SolarEdge open positions | IT Agent

We are searching for a talented IT Agent to join us and help saving the planet by advancing smart energy technology. Solar Edge open positions | IT Agent This is Solar Edge This is Solar Edge About Solar Edge Our Story Management Team Board of Directors Solutions Solutions Solar For Home For Business Utility Scale Services & Solutions Grid Services Professional Services Data Centers AI Data Centers Investor Relations Investor Relations Investor Overview Stock Information Stock Quote & Chart Investment Calculator Press Release Analyst Coverage Events Financial Information SEC Filings Presentations Annual Meeting Quarterly Results Annual Reports Corporate Information Corporate Profile Corporate Governance Committee Composition Contact Us Investor FAQs Email Alerts IR Contact Online Investor Kit ESG Sustainability News & Media News & Media Media Coverage Press Releases Local Announcements Events Awards The Solar Edge Blog Corporate Corporate Sustainability Program Cybersecurity Corporate Social Responsibility Standards & Certifications Third-Party Reports Reliability Approach ESG Ratings & Recognition ESG Reports, Positions & Policies / What are you looking for? Please fill in this field Search What are you looking for? Please fill in this field Search Contact Us Careers Corporate - EN Corporate - EN You are currently visiting Corporate site - English North America United States – English South America Brazil - Português Europe France - Français Germany – Deutsch Italy - Italiano Netherlands – Nederlands Poland - Polski Spain - Español Portugal - Português Sweden - Svenska UK - English Turkiye - Türkçe Asia Pacific Australia - English Japan - 日本語 Taiwan - 繁體中文 Thailand - ภาษาไทย India - English Vietnam – Tiếng Việt Middle East & Africa Israel - עברית South Africa - English Global Site English Home / Careers / Open Positions Open Positions IT Agent India, Bangalore Power the Future with us! Solar Edge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. **This position will require night and weekend shifts.** What will you be doing? Serve as the first point of contact for customers seeking technical assistance. Perform troubleshooting and provide the best solution based on the issue and details provided by customers Install and setup end-user's workstation environment Direct unresolved issues to the next level of support personnel Document and Record events/problems and their resolution in logs and KBs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on internal procedures Ensure the network infrastructure is functioning correctly and troubleshoot any connectivity issues Minimum of 4-7 years of IT Support experience, using enterprise-level Help Desk/IT ticketing system. MCSA/MCSE/ MCTP/ CCNA course- an advantage! Experience in working with Microsoft Active Directory Users and Domains environment + ADFS Proven experience and problem-solving abilities in Microsoft Windows 7, 10 O.S and MS Office version 365 Experience with Share Point, One Drive, and other Microsoft Online Tools - permissions and general administration. Experience working on Office 365 as super admin resolving the issues. Proven Experience in PC/Laptop imaging, deployment, and troubleshooting using SCCM Familiarity with client-based VPN technologies and concepts. Handle incident end requests based on the site needs as well as remote. Ability to work independently and handle multiple and varied requests under pressure High-level English - Read/Write How can we help you? Contact a product expert or sales representative Contact Us Join the Solar Edge Conversation Solar For Home For Business Utility Scale Solar For Home For Business Utility Scale © Solar Edge Privacy Policy Term & Conditions Accessibility Statement