Associate Manager - Trust & Safety

Sutherland Global · Hyderabad

Source and collection record

Last observed by our collector: 9 October 2026 at 12:23 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: REF46843W

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Company Description: Team Leader – Mail Operations (4+ Years Experience) Role Summary: Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24x7 environment. Job Description: Key Responsibilities: Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met Supervise, coach, and develop a team of agents; manage rostering and shift planning Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions Leverage Splunk to build dashboards, track KPIs, and generate actionable insights Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols Collaborate with cross-functional teams and multi-vendor partners for seamless operations Drive continuous improvement initiatives, process optimization, and automation opportunities Qualifications: Required Skills & Qualifications: 4+ years of experience in email operations / Trust & Safety / SOC environments Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure Hands-on experience with Splunk Proven experience managing teams in a 24x7 operational setup Strong stakeholder management, analytical, and decision-making skills

Collected experience requirement

4+ Years