Lead Technical Project Manager

Synamedia · Bangalore

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Last observed by our collector: 9 October 2026 at 12:23 am IST. This is not a manual review or a confirmation from the employer.

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Collected role description

Company OverviewAt Synamedia, we’re a global team of 800+ trailblazers across 17 countries, revolutionizing how the world is entertained and informed.Synamedia helps many of the world’s leading operators and media companies create, deliver and monetise next-generation video experiences across mobile and big screen. Combining integrated platforms, cloud innovation and trusted operational expertise, Synamedia enables customers to grow audiences, increase engagement, and accelerate digital transformation.Our solutions have been built over the last three decades and are trusted by giants like Astro, Sky, beIN Sports, Vodafone, OSN, Etisalat and many more.Ready to grow with us and shape the future of media and entertainment solutions? Let’s do it together!Job DescriptionAbout the JobSynamedia is seeking an experienced Lead Technical Project Manager to join our Customer Delivery organisation and lead the successful delivery of complex, customer-facing technology projects and programmes.As part of a wider global team of Project Managers, the role will serve as the primary delivery lead for assigned customer engagements. The Lead Technical Project Manager will work closely with customers, engineering, product management, solution architecture, operations, account teams and third-party partners to ensure successful project execution and delivery.The successful candidate will combine strong project management capability with a sound understanding of software and video technology solutions. They will bring excellent customer-facing and stakeholder management skills and will be accountable for delivering projects on time, within scope and budget, and in line with agreed customer and quality expectations.Responsibilities· Lead the end-to-end delivery of customer projects involving OTT, streaming, video, cloud and digital media technology solutions.· Serve as the primary customer-facing delivery lead throughout project planning, execution, deployment, acceptance and transition.· Develop and manage project plans, schedules, resource requirements, budgets, risks, issues, dependencies and change requests.· Coordinate global, cross-functional teams across engineering, product management, solution architecture, operations and third-party partners.· Establish and maintain effective project governance, including status reporting, executive updates and customer steering committee meetings.· Build trusted relationships with customer stakeholders at operational, technical and leadership levels.· Ensure projects are delivered on time, within scope and budget, and in accordance with agreed quality and acceptance standards.· Proactively identify, manage and mitigate project risks, delivery issues, dependencies and customer escalations.· Manage changes to project scope and ensure that the delivery and commercial implications are clearly assessed, communicated and agreed.· Partner with Account Management and Customer Success teams to support customer objectives, delivery assurance and long-term relationship development.· Support continuous improvement, project management standards and delivery best practice across the Customer Delivery organisation.· Manage multiple customer engagements effectively within a fast-paced, global and matrixed environment.Skills Required· Proven experience leading customer-facing delivery projects, with strong ownership of customer outcomes and the ability to manage expectations, commitments and communications throughout the delivery lifecycle. Candidates should have direct customer delivery experience rather than predominantly engineering project management experience.· Proven experience managing complex, customer-facing technology projects or programmes from initiation through to implementation and acceptance.· Strong project management experience within software, telecommunications, SaaS, cloud, media, OTT, streaming or a related technology sector.· Demonstrated success in delivering projects on time, within scope and budget, and in line with customer expectations.· Experience working with global, distributed engineering, product and delivery teams.· Strong customer engagement and stakeholder management skills, including experience working with senior customer stakeholders and executive sponsors.· Experience managing project budgets, scope, schedules, resources, risks, issues, dependencies and change control.· Strong understanding of project governance, delivery planning, reporting and escalation management.· Excellent communication, presentation, leadership, organisational and problem-solving skills.· Ability to manage multiple concurrent customer engagements and competing priorities.· Ability to work effectively across geographical regions and time zones.· Fluent written and spoken English.Preferred Experience· Experience within OTT, streaming, video, broadcast, pay-TV, media or telecommunications.· Experience delivering customer implementations, integrations, migrations or digital transformation programmes.· Technical understanding of software platforms, cloud-based solutions, systems integration and customer deployment environments.· Experience working with Agile, Scrum, Waterfall or hybrid delivery methodologies.· PMP, PRINCE2, Agile, Scrum or an equivalent project management certification.· Experience managing third-party suppliers, partners or systems integrators.· Experience supporting commercial discussions, change requests and delivery-related customer negotiations.Key Success Measures· Successful delivery of customer projects on time, within scope and budget.· Achievement of agreed customer, technical, commercial and quality outcomes.· High levels of customer satisfaction and positive stakeholder feedback.· Effective management of project risks, issues, dependencies, changes and escalations.· Clear and timely project governance, reporting and executive communication.· Strong collaboration across customer, engineering, product, commercial and delivery teams.· Effective management of multiple customer engagements and delivery priorities.Growth OpportunitiesWhen welcoming new talent into the team, we are always looking for opportunities to bring in new ideas, those who ask challenging questions and have the curiosity to learn. These qualities are important to us as we nurture a culture of innovation, seize more opportunities to partner with our customers and make a difference as we transform the future of video. To further support your growth and that of our talent pool, Synamedia offers an exhaustive library of skill enhancement resources from AWS, SkillSoft and other partners to help you upskill while on the job. Be it data analytics that picks your brain or content creation, there’s something for every kind of mind.Benefits and Perks· Flexible working arrangements.· Competitive pay hikes and bonus packages.· Skill enhancement and growth opportunities.· Equal opportunity employment.· Health and wellbeing programmes.· Collaborative work with a truly global team.A Culture of BelongingSynamedia is committed to promoting a diverse, inclusive and equal opportunity community - a place where we can all be ourselves and succeed. Our values connect us, and we love to win together. We work with a bias to action, we innovate and encourage curiosity to grow and evolve, as a team.In our aim to foster a people-friendly environment, we offer a range of family friendly, inclusive employment policies, flexible working arrangements, engagement activities and services to support all our colleagues across our 20 office locations. Synamedia regularly organises community events that promote cohesion and diversity among colleagues. We are proud of our mental health wellbeing initiatives, our Pride month awareness campaign, our cancer awareness programme and much more.More informationIf this role sparks your interest, have any questions, or require any accommodations to be made to help you through your application, please reach out to our recruitment team, who would be happy to help.