Customer Service Executive - Service Delivery

Tata Communications · Chennai

Source and collection record

Last observed by our collector: 9 October 2026 at 12:24 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: r_2f53286d890534eabba9f26e04b573da

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Job Description Broad outline of the Role Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Minimum qualification & experience Technical/ Engineering degree with 3-5 years of experience Key Responsibilities Support Fiber Planning and Design To update GIS systems with the Defects documents received To co-ordinate with On-shore Stockholders and Suppliers to complete the Assigned works on time. To maintain SLA and FTR 100% To maintain Self data and customer data secured and without error. To be active in Customer and internal meetings. Technical Competencies Candidate should Know about Telecom network Architecture and its components, should have detailed knowledge on Optical Fiber Network and Geographical information system and its tools such as GIS, Small world etc. Should have detailed knowledge about Fiber planning, Designing and As-builts, Quantity Surveying and Supplier management. Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders. Responsible for new build, customer connections, network upgrades, diversionary works, and customized solutions Continued driving of improvement in costs, timescales, and quality To produce detailed industry-standard documentation of the design -Defects Allocations and update on Inventory Management Systems Design of the telecommunications industry and its practices/standards regarding the fibre construction costs to build an optical network Must have skills in defining, evaluating, solving, and presenting alternatives to complex engineering problems and in applying engineering and economic principles while conducting studies and surveys to analyze a technical system or design Tools & Application Aurora/Symology Permit Validation SharePoint/Share list Cost Recovery for Damaged asset by Third Party Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Collected experience requirement

2-3 years