Customer Service Executive - Hybrid Network Services Customer Service Operations

Tata Communications · Pune

Source and collection record

Last observed by our collector: 9 October 2026 at 12:24 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: r_e79d8f0fe7533573840aaf77c6cda2a0

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Job Description - 24X7 Monitoring of network events, alarms and ticket creation - Alarms filtration and Ticket raising based on business rules - Ticket co-relations and assignment to correct resolver group - Perform Alarm-Event correlation, Service Impact Assessment - Notify Retail/Wholesale Service Provider of incidents - outage notifications - Support and execute the Real Time Change Management (Planned Outage) process - Maintain "Work logs" for each ticket 3-6 Years of experience in: - Basic Telecommunications network understanding - Basic Knowledge of Access Technologies (FTTx and HFC) - Understanding of alarms and ability to identify service impact - Good written English and communications skills - Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred - Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.) Shift 24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Collected experience requirement

2-4 years