Manager - Customer Service Operations

Tata Communications · Pune

Source and collection record

Last observed by our collector: 9 October 2026 at 12:24 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: r_8ef1637d170f3696bde273f7d57aba12

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Role: NAC (Cisco ISE) L3 Engineer / SME Location: Pune Experience: 7–10+ years (3–5 years Cisco ISE mandatory) Job Summary Hiring an experienced Cisco ISE L3 Engineer with strong hands-on expertise in Cisco ISE, Cisco Wireless (WLC 9800/AireOS), and Cisco Meraki (MR/MX/MS). Role involves enterprise NAC deployment, L3 escalations, secure access design, wireless authentication troubleshooting, and integration across wired, wireless, and cloud-managed environments. Key Responsibilities Deploy & troubleshoot Cisco ISE (802.1X, MAB, Posture, BYOD, Guest, Profiling). Provide L3 escalation for NAC, Cisco Wireless, and Meraki incidents. Integrate ISE with Cisco WLC and Meraki Dashboard for secure access. Troubleshoot wireless 802.1X authentication, RADIUS, certificate issues. Manage Cisco Wireless (9800/AireOS) & Meraki WLAN/Security setups. Create HLD/LLD, SOPs, RCA, and follow ITIL processes. Required Skills Cisco ISE (PAN/PSN/MnT), RADIUS/TACACS+, EAP‑TLS/PEAP. Cisco Wireless (AireOS/9800), RF basics, SSID security. Cisco Meraki MR/MX/MS administration. Strong knowledge of VLANs, PKI, AD/LDAP, MDM, certificates. Packet capture, RADIUS logs, debugging experience. Preferred Certifications SISE, CCNP Security/Enterprise CMNA/CMNP (Meraki), Wireless Specialist ITIL V3/V4 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Collected experience requirement

7-10 years