Customer Service Executive - Global Network Operations
Tata Communications · Mumbai
Source and collection record
Last observed by our collector: . This is not a manual review or a confirmation from the employer.
Employer requisition: r_22d596bd28fa32e1a68bb77d944d59e2
Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.
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Collected role description
Broad outline of the Role The role is submarine network cable landing station operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Minimum Qualifications & Experience Graduate (BE/Btech) with 0-1 years of experience Other Knowledge & Skills Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain Key Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system or configuration issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved and work proactively to maintain the same. Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Collected experience requirement
0.5-1 years