Assistant Manager - Service Delivery & Management

Tata Communications · Pune

Source and collection record

Last observed by our collector: 9 October 2026 at 12:24 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: r_68274cd30c8637b0a76f0c53113b3756

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

Roles & Responsiblities - Responsible for the operation, monitoring, troubleshooting, and optimization of Zscaler services, including ZIA, ZPA, ZTB, and App Connectors. Ensures secure user access, policy compliance, service availability, and efficient resolution of incidents while supporting Zero Trust architecture across the enterprise. Provide operational support and troubleshooting for Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zero Trust Branch (ZTB), and App Connectors. Investigate and resolve user access issues related to internet, SaaS, and private applications. Troubleshoot Client Connector connectivity, authentication failures, posture check failures, tunnel issues, and policy enforcement problems. Monitor the health and performance of ZIA, ZPA, ZTB, and App Connector infrastructure, ensuring service availability and adherence to SLAs. Manage and support ZPA Application Segments, Segment Groups, Access Policies, Server Groups, and App Connectors. Perform log analysis and troubleshooting using Zscaler analytics, audit logs, and traffic logs to identify root causes and recommend corrective actions. Key Technical Skills ZIA (Zscaler Internet Access) ZPA (Zscaler Private Access) ZTB (Zero Trust Branch) App Connectors & Service Edge Zscaler Client Connector (ZCC) SSL Inspection & Certificate Management Network Troubleshooting & Log Analysis ITIL Incident, Problem, and Change Management Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Collected experience requirement

4-8 years