IT Administrator

About the Role We are looking for a hands-on IT Administrator to support and maintain our IT systems, employee devices, network infrastructure, and workplace technology. The ideal candidate will have strong troubleshooting skills across Windows, macOS, and Linux, with practical experience in Microsoft 365, ManageEngine Endpoint Central, Mosyle, and Palo Alto firewalls. Key Responsibilities Endpoint Administration & Support Install, configure, and troubleshoot Windows, macOS, and Linux operating systems, hardware, and business applications. Administer ManageEngine Endpoint Central for software deployment, patching, inventory, configuration policies, and remote troubleshooting. Administer Mosyle for Apple device enrollment, configuration profiles, application deployment, OS updates, and security policies. Troubleshoot device enrollment, endpoint agent connectivity, patch failures, and policy deployment issues. Configure and support disk encryption, endpoint protection, and local administrator access controls. Provision laptops and mobile devices for employee onboarding; handle access removal, device recovery, and secure wiping during offboarding. Microsoft 365 & Identity Administer and troubleshoot Microsoft 365 , including Outlook, Exchange Online, Teams, SharePoint, OneDrive, Intune, and Microsoft Defender. Configure users, groups, licenses, shared mailboxes, distribution lists, and permissions. Administer Microsoft Entra ID , including user accounts, groups, device registration, and access troubleshooting. Configure and troubleshoot MFA, SSO, Conditional Access, and authentication issues. Support corporate email and application access on laptops and mobile devices. Networking & Palo Alto Firewalls Configure, maintain, and troubleshoot Palo Alto firewalls, CISCO Access Points and GlobalProtect VPN . Support firewall policies, NAT, routing, URL filtering, security profiles, and certificates. Troubleshoot LAN, Wi-Fi, DNS, DHCP, VLANs, internet connectivity, and network performance. Support remote access and site-to-site VPN connectivity. Review firewall and network logs to diagnose access issues and investigate security alerts. Coordinate with ISPs and technical support vendors to resolve service disruptions. Applications & Workplace Technology Administer and troubleshoot user access, permissions, and application configuration. Install, update, and troubleshoot approved software across Windows, macOS, and Linux. Provide remote troubleshooting through ManageEngine remote tools, TeamViewer, or equivalent solutions. Configure and maintain meeting room systems, video conferencing equipment, AV devices, printers, and peripherals. Service Support & Security Respond to IT incidents and service requests, maintaining accurate tickets and timely user updates. Resolve issues within agreed SLAs/SLOs and escalate complex problems with clear diagnostic information. Apply approved security configurations, patches, and access policies. Investigate recurring issues and document solutions, configuration changes, and troubleshooting procedures. Maintain accurate device inventories, software license records, and asset allocation details. Assist with security incident investigation, remediation, and backup and recovery checks. Communicate clearly and professionally with employees across technical and non-technical teams. Required Skills & Experience Minimum 4 years of hands-on experience in IT administration, systems support, or endpoint and network support. Practical experience with ManageEngine Endpoint Central, Mosyle (or equivalent), Palo Alto firewalls, and GlobalProtect VPN . Strong administration and troubleshooting skills in Microsoft 365 and Microsoft Entra ID . Strong working knowledge of Windows and macOS , with experience installing and troubleshooting Linux. Good understanding of TCP/IP, DNS, DHCP, VLANs, routing, VPNs, and firewall policies. Experience with endpoint security, patch deployment, device encryption, and access controls. Familiarity with ticketing systems, and remote support tools. Strong written and spoken English, with clear communication suitable for supporting a global workforce. Ability to prioritize support requests, troubleshoot independently, and follow issues through to resolution. Good to Have PowerShell or Bash scripting skills for routine IT automation. Experience with Apple Business Manager and automated device enrollment. Familiarity with certificate deployment, SCEP, and certificate-based authentication. Relevant Microsoft, Palo Alto Networks, Apple device administration, or ITIL certifications.