Technical Support Manager

TechMojo Solutions · Hyderabad

Source and collection record

Last observed by our collector: 9 October 2026 at 12:24 am IST. This is not a manual review or a confirmation from the employer.

Employer requisition: 21

Job type and experience labels are automated discovery categories. The employer determines eligibility. Original experience wording was not retained separately; check the current employer page.

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Collected role description

At least 2 years of people management experience. Should have good business communication. Should have experience in Incident Management. Ability to drive RCA / PIR calls and communicate the same with stake holders in both tech & non-tech versions based on audience. Review SoPs, Runbooks and able to create new ones & educate L1/L2 teams on the same. Exposure to any log management tool - ELK, Splunk etc. Exposure to create/monitor dashboards in, say, Grafana from any data source. Able to troubleshoot incidents, guide L1/L2 during resolution. Exposure to create & manage shift rosters for 24/7/365 for L1/L2 engineers. Should have a decent understanding of deployments process, hotfixes, emergency fixes etc. Review releases for operational gaps and test the same to ensure a smooth rollout to

Collected experience requirement

2+ years